Register
Recruit Create CV

Senior It Service Desk Specialist Jobs in Quebec

It - Service Desk Analyst [Owens Macfadyen Group]
By CareerBeacon At Moncton, New Brunswick, Canada
Follow all standard operating procedures through the effective use of knowledge management.
Communicate with customers at all levels of technical and non-technical skills sets.
Excellent communication skills, both verbal and written.
Excellent analytical and problem-solving abilities.
Ability to manage effective relationships with end users and 3rd parties.
2 to 3 years service desk experience, and the aspiration to grow into a senior technical role.
It Service Desk Analyst - Remote
By Talentify.io At Canada
Experience with IT service management systems
Excellent communication, problem-solving, and time management skills
Document all request details and incident troubleshooting in the ticket management system
Intermediate to advanced knowledge of IT tools including Windows 10, Active Directory, Remote Desktop, Office 365, and Google Chrome
Additional certifications such as ITIL Foundations Certification and ComTIA IT Fundamentals are an asset
Benefits Of Working At The Home Office
Senior It Restoration Specialist
By CyberClan At Canada
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
Are you a knowledge seeker always looking for the next new skill and insight?
In-depth knowledge and experience administering hypervisors.
We offer fully paid benefits, wellness leave programs & Birthday Leave!
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
It Service Desk Technician (Remote)
By Acolad group At Montreal, Quebec, Canada
1-3 years of project management experience with Kanban methodologies.
Record all interactions with customers in our ticket management system.
Ensure the management of access requests in accordance with our security policies.
Contribute to the incident management process by detecting, categorizing, and resolving issues.
Initiate change management processes for hardware, software, and other IT assets.
Manage incoming and outgoing phone calls related to IT support.
It Service Desk Intern
By Hypertec Group At Montreal, Quebec, Canada
Knowledge of ticketing and remote support software;
Preserve and grow your knowledge of Service Desk procedures, products and services.
Strong client-facing, customer service and communication skills;
Knowledge of SAP business one, Microsoft Dynamics CRM, Active Directory, Office 365, and ITIL (assets).
Experience in providing help desk support, an asset;
Good analytical and problem-solving skills;
It Service Desk Specialist
By Raise At Montreal, Quebec, Canada
• Document customer interactions using ticket management software.
• Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions, and escalation).
• Trigger change management processes on hardware software and other information assets.
Your Role & Main Responsibilities
Be an active contributor to the employee experience
• Manage access requests according to information security policies and procedures.
It Service Desk Specialist (Remote)
By CBI, A Converge Company At Montreal, Quebec, Canada
Strong time management, prioritization and organizational skills
Follow customer change management processes where required
Provide proactive communication of application/infrastructure problems and issues to key stakeholders, including client stakeholders, Converge management, and support engineers.
Microsoft Intune/Endpoint Management Administration & Automation
Participate in training for new technologies, including obtaining certifications on those technologies
2-4 years experience as an Application Help Desk analyst working directly with stakeholders external to the organization.
Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust At Montreal, Quebec, Canada
10 years of experience in technology/IT program management.
Proven experience in crisis management.
Lead program management for several related workstreams to address IT service disruptions.
LOCATION: Remote - Work from anywhere (TimeZone: EST | Partial overlap)
Experience working with all levels in an organization.
Global experience and ability to navigate cultural nuances.
It Service Desk Analyst - Remote (Est Timezone)
By Absorb Software At Canada
React to, act on, and manage incoming requests and monitoring alarms, prioritizing according to business needs.
Manage small to medium projects including upgrades, new services, service changes including end-user impacts.
3+ years experience in a help desk support role.
Excellent customer service skills and multi-tasker.
Experience with Microsoft products, O365, Intune.
A combination of technical background and client-facing sales support experience.
It Service Desk Specialist (Remote)
By CBI, A Converge Company At Canada
Strong time management, prioritization and organizational skills
Follow customer change management processes where required
Provide proactive communication of application/infrastructure problems and issues to key stakeholders, including client stakeholders, Converge management, and support engineers.
Microsoft Intune/Endpoint Management Administration & Automation
Participate in training for new technologies, including obtaining certifications on those technologies
2-4 years experience as an Application Help Desk analyst working directly with stakeholders external to the organization.

Are you looking for an exciting opportunity to use your technical and customer service skills? We are looking for a Senior Service Desk Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing support to our customers, and ensuring that our systems are running smoothly. If you have a passion for technology and customer service, this is the perfect job for you!

Overview A Senior Service Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They may also be responsible for providing training to new users and maintaining the service desk system. Detailed Job Description A Senior Service Desk Specialist is responsible for providing technical support to customers and employees. This includes troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They must be able to identify and diagnose problems quickly and accurately, and provide solutions in a timely manner. They must also be able to communicate technical information in a clear and concise manner. Additionally, they must be able to provide training to new users and maintain the service desk system. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Technical problem-solving skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a customer service or technical support role
• A+ certification or other technical certifications preferred
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in a customer service or technical support role
• Experience with customer service software and ticketing systems
• Experience with remote access tools
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice and support to customers and employees
• Respond to customer inquiries in a timely manner
• Provide training to new users
• Maintain the service desk system
• Monitor service desk performance and ensure customer satisfaction