It Service Desk Intern

Looking for an opportunity to join a great company whose core purpose is to power the visionaries of this world by delivering them cutting edge infrastructure technology solutions that are tailored to their needs, quickly, reliably and cost efficiently.

As a cutting-edge Montreal-based technology company, Hypertec is a global provider of information technology products and services. Its strategic divisions serve more than 3,000 customers in over 70 countries. Its solutions are employed by organizations from small to large in sectors including cloud providers, media and entertainment, financial services, aerospace, engineering, healthcare, government and education.

We are looking for an IT Service Desk Intern to join our growing team, all while being a leading example of our company culture.

Core Responsibilities

• Walk users through problem solving process;
• Properly evaluate, prioritize, and escalate unresolved issues to the next level of support;
• Update support ticket data and enforce SLAs;
• Collect information from users and dispatch service requests to proper teams;
• Recommended procedure modifications and improvements;
• Troubleshoot hardware and software issues, logging problems and documenting fixes;
• Ensure proper recording, documentation and closure of tickets;
• Installation and configuration of software and hardware for the user's computers, phones, and printers;
• Provide first level support to the enterprise's users, answering questions and resolving problems;
• Follow up with users, provide feedback and see problems through to resolution;
• Preserve and grow your knowledge of Service Desk procedures, products and services.

What You Will Bring

• Knowledge of SAP business one, Microsoft Dynamics CRM, Active Directory, Office 365, and ITIL (assets).
• Background in Information Technology, Computer Science or equivalent;
• Experience in providing help desk support, an asset;
• Knowledge of ticketing and remote support software;
• Good analytical and problem-solving skills;
• Troubleshooting and multi-tasking skills.
• Strong client-facing, customer service and communication skills;

What We Offer

• On-site cafeteria;
• Free access to our 24/7, fully equipped gym;
• A dynamic and collaborative work environment;
• Free parking and easy access to public transportation;
• Career advancement opportunities.
• BBQ, theme days and other employee engagement events;

Are you up for the challenge?

Hypertec is an equal opportunity employer.

Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.