It Service Desk Engineer L1 – Connectwise Jobs

- 3+ years of experience in developer relations within blockchain/DeFi, specifically the EVM & Cosmos Ecosystems.

- Experience in blockchain app development or smart contracts.

- Experience managing an open-source project, including triaging issues and maintaining high-quality documentation.

- Strong networking and interpersonal skills, with a passion for engaging and supporting developers.

Developer Relations Engineer - L1 Blockchain

- Familiarity with Cosmos SDK and tools in the Cosmos ecosystem.

Automate/Labtech or other RMM (Remote Monitoring and Management) system

Microsoft Server management, including Active Directory

Excellent English verbal and written communication skills

Strong problem-solving and decision-making skills

Desire to learn new IT skills and genuine interest in technology

Microsoft, Citrix and SonicWALL certifications would be considered a strong asset

Minimum of 5 years management experience in leading a multi-disciplinary team of IT staff.

Present updates on issues, recommendations and service levels to the IT management team on a regular basis.

Provide strategic and technical advice, identify issues, risks and recommendations to project teams, stakeholders, and senior management.

Drives IT participation and adoption of ITIL practices such as Incident, Problem and Change Management.

An equivalent combination of education, training and experience may be considered.

Experience in providing prompt, professional IT Services in a time sensitive environment.

Knowledge of ticketing and remote support software;

Preserve and grow your knowledge of Service Desk procedures, products and services.

Strong client-facing, customer service and communication skills;

Knowledge of SAP business one, Microsoft Dynamics CRM, Active Directory, Office 365, and ITIL (assets).

Experience in providing help desk support, an asset;

Good analytical and problem-solving skills;

• Document customer interactions using ticket management software.

• Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions, and escalation).

• Trigger change management processes on hardware software and other information assets.

Your Role & Main Responsibilities

Be an active contributor to the employee experience

• Manage access requests according to information security policies and procedures.

Strong time management, prioritization and organizational skills

Follow customer change management processes where required

Provide proactive communication of application/infrastructure problems and issues to key stakeholders, including client stakeholders, Converge management, and support engineers.

Microsoft Intune/Endpoint Management Administration & Automation

Participate in training for new technologies, including obtaining certifications on those technologies

2-4 years experience as an Application Help Desk analyst working directly with stakeholders external to the organization.

Demonstrated experience of Modern Desktop management, Microsoft MD-100 and MD-101 exam certifications recommended

Proven understanding of DNS, networking, (TCP/IP), routing, firewall & router management required*

Understanding of core concepts around Microsoft 365 Enterprise E5 & Azure Windows Virtual Desktop experience or Microsoft Remote Desktop Services recommended

Certification Reimbursement + cash bonus with each passed certification

Proven understanding of cyber security measures, such as multi-factor authentication required*

Demonstrated ability to research unknown or unfamiliar technology and analyze the potential application and present findings and an implementation plan required*