It Service Desk Analyst - Remote

Advantages Of Joining Our Team At Employer

• Ongoing growth and development opportunities
• Opportunity to enhance the lives of patients
• Rapid growth from 30 locations to over 300
• Be part of a team that puts patients at the center of everything they do
• Commitment to creating an inclusive and supportive work environment

Job Responsibilities

• Provide guidance and fulfill basic IT administration requests
• Provide first level technical assistance to internal clinic and administrative staff
• Ensure timely resolution or escalation of incidents to Technical Support Team
• Triage, diagnose, and identify application, hardware, and/or network issues
• Document all request details and incident troubleshooting in the ticket management system
• Respond to IT requests and incidents through various channels
• Serve as the primary contact for all IT related issues for multiple locations and business units

Required Skills And Knowledge

• Additional certifications such as ITIL Foundations Certification and ComTIA IT Fundamentals are an asset
• Experience with IT service management systems
• Intermediate to advanced knowledge of IT tools including Windows 10, Active Directory, Remote Desktop, Office 365, and Google Chrome
• Excellent communication, problem-solving, and time management skills

Benefits Of Working At The Home Office

• Comprehensive total rewards package, including two free pairs of glasses per year
• People-first culture that welcomes dogs
• Opportunity to give back locally and nationally
• Coaching culture that fosters ongoing growth and development

Additional Information

• Thank you for your interest in this role and Employer. We appreciate your time and look forward to discussing this opportunity further.

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