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Service Desk Analyst Jobs

Clinical Service Desk Analyst - Full Time Regular
By NTT DATA At Canada
Can demonstrate knowledge of network and application access tools (experience with Active Directory, User Computer, or Windows Remote Assist preferred)
Assists with unscheduled outage management including Front End Phone Messages (FEM)
Acts as a resource for and mentors and advises, new CSD employees by sharing experience, knowledge, and lessons learned
Applies knowledge of clinical systems, clinical workflows, and/or healthcare to investigate issues and resolve client reported issues
Applies strong verbal and written communication skills to guide end-users to provide the required details to support call resolution
Leverages knowledge of articles and his/her expertise to analyze and process incidents. Captures call details in NTT DATA’s ITSM solution
Service Desk Analyst (Permanent)
By CoreFactor At Greater Toronto Area, Canada
The Service Desk Analyst will support our clients enterprise Information Technology Service Management Program.
Support the following Service Management functions.
Asset, Change, Incident and Problem Management.
Experience with ServiceNow is a plus.
ITIL certification is a plus.
Excellent communication, collaboration, and facilitation skills.
Service Desk Analyst Ii (Remote)
By Wawanesa Insurance At Canada
Proficient knowledge in software based ITSM tracking tools. Experience with ServiceNow is considered an asset.
Diagnose and resolve technical hardware and software issues utilizing the Service Desk Knowledge Base.
Contribute technical content and departmental procedures to the Service Desk knowledge base.
Completion of post-secondary degree or certificate and/or 2 years’ experience in a diverse technology and customer service-focused role.
Good communication skills in French and English, both written and spoken.
Solid experience and training in troubleshooting hardware and software-related issues and providing Service Desk functions.
It - Service Desk Analyst [Owens Macfadyen Group]
By CareerBeacon At Moncton, New Brunswick, Canada
Follow all standard operating procedures through the effective use of knowledge management.
Communicate with customers at all levels of technical and non-technical skills sets.
Excellent communication skills, both verbal and written.
Excellent analytical and problem-solving abilities.
Ability to manage effective relationships with end users and 3rd parties.
2 to 3 years service desk experience, and the aspiration to grow into a senior technical role.
Service Desk Communications Analyst
By Celero Solutions At Greater Montreal Metropolitan Area, Canada
Experience with IT knowledge management and crisis communications processes
Participate in the Major Case Management process; providing external outage notifications and communicating root cause findings
Contribute to an IT knowledge databaseby maintaining high quality, up-to-date, and searchable content for audiences of varying skill level
Establish writing guidelines based on knowledge base best practices and ensure we are achieving or surpassing them
Manage and update the Service Desk communications support documentation to ensure it reflects Celero's current policies and practices
2+ years' experience in increasingly progressive communications-oriented roles; experience in financial services or technology is an asset
Service Desk Analyst Jobs
By Bank of Canada At Ottawa, Ontario, Canada
Provide deskside support for calls that cannot be resolved over the telephone or via remote management
provide deskside support for calls that cannot be resolved over the telephone or via remote management
Log all user interactions (incoming and outgoing) into our call-management system
Microsoft knowledge and experience in desktop and Office tool support
Salaries are based on qualifications and experience and typically range from $66,000 to $77,645 (job grade 14)
log all user interactions (incoming and outgoing) into our call-management system
It Service Desk Analyst - Remote
By Talentify.io At Canada
Experience with IT service management systems
Excellent communication, problem-solving, and time management skills
Document all request details and incident troubleshooting in the ticket management system
Intermediate to advanced knowledge of IT tools including Windows 10, Active Directory, Remote Desktop, Office 365, and Google Chrome
Additional certifications such as ITIL Foundations Certification and ComTIA IT Fundamentals are an asset
Benefits Of Working At The Home Office
Service Desk Analyst Jobs
By Hays At Mississauga, Ontario, Canada
· Documenting, logging and tracking all calls, e-mails, voicemails and drop-bys using case management software.
· Managing escalation and retaining problem ownership (track call, remote control, research and update knowledgebase).
· Providing remote access (home) telephone support.
· Minimum of 1-2 years of related experience
· Excellent written and verbal communication and interpersonal skills.
· Experience supporting IOS Mobile Devices.
Service Desk Analyst Ii
By OnX Canada At Toronto, Ontario, Canada
Special Knowledge, Skills, and Abilities
Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
Familiar with ServiceNow Incident Management System
Create knowledge base entries for solutions that may be repeatable so that others can leverage against future incidents/requests (15%)
Excellent written and oral communication skills
Excellent customer service and conflict resolution skills
Analyst, It Service Desk
By Recipe Unlimited Corporation At Toronto, Ontario, Canada
Experience with Point of Sale hardware, software and menu management support i.e. IBM, Micros etc.
Experience with Call Tracking Software such as HEAT or Zendesk and communications software such as RemoteWare
Update the Recipe Unlimited knowledge base
Experienced with Microsoft Windows and Google Workspace
Knowledge of computer architecture and networking
Excellent listening and verbal communication skills
Service Desk Analyst Jobs
By Spartan Controls At Calgary, Alberta, Canada
Experience with IT issue tracking or service management system (i.e. ServiceNow, iSupport, Request Tracker)
Experience with remote desktop software (i.e. SCCM, ShowMyPC etc.)
Effective management of priorities and multiple deadlines
Hands-on experience in a Help/Service Desk role
Microsoft, HDI or A+ Certifications
Solid working knowledge of Microsoft products (Windows 10, Word, Excel, PowerPoint, Outlook)
It Service Desk Analyst - Urgent Role
By Raise At Greater Toronto Area, Canada

Company offers career progression opportunities

Senior Business Analyst - (Service Desk / Lead)
By BMO At Toronto, Ontario, Canada
Deep knowledge and technical proficiency gained through extensive education and business experience.
Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.
Broader work or accountabilities may be assigned as needed. Qualifications:
Manages complexity across business value, technology, and interaction models.
Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
Ensures system specifications meet expectations/requirements, and negotiates solutions.
It Service Desk Analyst
By ONxpress Transportation Partners At Toronto, Ontario, Canada
Establish processes for ITSM processes and knowledge management
Demonstrate excellent time management and prioritization skills
Specialist domain knowledge of IT Service Management.
Good knowledge of project management principles
Knowledge on application development processes including thorough knowledge of IT service management concepts (ITIL) being a plus
Work in close alignment with O&M IT team to establish IT processes for request, change, incident and problem management
It Service Desk Analyst
By 10 Percent Recruiting Ltd. At Edmonton, Alberta, Canada
Time management. Ability to prioritize & manage several task s with minimal supervision
Ensure all IT support is delivered with a focus of client experience and satisfaction
Collaboration. Partners effectively with teammates to deliver an exceptional experience
Education. Related post-secondary education Degree or Diploma in an IT discipline or equivalent
ITIL certification would be an asset
Accurately resolve client concerns or triage to the appropriate support teams
Service Desk Analyst Jobs
By Franklin Fitch At Toronto, Ontario, Canada
Experience with ticketing systems, ideally ServiceNow
3+ months service desk experience
Great communication skills and active listening
Are you looking to build your experience within a service desk support role?
Service Desk Technician | Toronto, ON | CAD$40k - CAD$48k
Do you enjoy integrating and communicating with clients and end users?
Service Desk Analyst Jobs
By Brainhunter Systems Ltd At British Columbia, Canada
Inform management of recurring problems
BH – Service Desk Analyst - Contract - Full Remote (Victoria, BC)
·Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.
Provide tier 1 support to the user community, resolving user queries, incidents, and requests.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Accurately logs and tracks incidents and requests from identification through resolution stages
Service Desk Analyst Jobs
By WilsonHCG At Charlottetown, Prince Edward Island, Canada
Uses superior customer service, troubleshooting and questioning skills to diagnose and resolve problems in a courteous and timely manner
Keeps abreast of current developments and trends in information technology through networking, continuing education and industry/technology publications
Individuals with experience supporting clients in a LAN/WAN environment is an asset
Windows Operating Systems and Microsoft Office product support knowledge is preferred
Customer support experience within a dedicated call center environment
Comfort assisting people of all levels of technical abilities
Service Desk It Analyst
By INSPYR Solutions At Edmonton, Alberta, Canada
Assist with cleanup, organization and management of IT inventory at the Edmonton office.
Intermediate ethernet network troubleshooting experience basic understanding of routing, TCP/IP,
Imaging of PCs and applying configurations to Cisco network switches.
Familiarity with Cisco command line interface and commands for troubleshooting network and switch issues.
familiarity with Cisco command line interface and commands for troubleshooting network and switch issues.
It Service Desk Analyst
By PTW Energy Services At Calgary, Alberta, Canada
Excellent time management skills and the ability to set priorities when covering multiple issues.
Proficiency in customer relationship management (CRM) and task management software.
Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
At least two years' experience in an IT performance analysis and end-user support role.
In-depth and current knowledge of computer programs and hardware.
Excellent problem-solving abilities to devise technical and original solutions to user problems.

Are you looking for a challenging and rewarding role in IT? We are looking for an experienced Service Desk Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

A Service Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries either in person or over the phone and troubleshoot technical issues.

What is Service Desk Analyst Skills Required?

• Excellent customer service skills
• Good problem-solving and analytical skills
• Knowledge of computer systems, hardware, and software
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure

What is Service Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in IT (e.g. CompTIA A+, Microsoft Certified Solutions Associate, etc.)

What is Service Desk Analyst Knowledge?

• Knowledge of computer systems, hardware, and software
• Knowledge of customer service principles and practices
• Knowledge of network and system security
• Knowledge of troubleshooting techniques

What is Service Desk Analyst Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role

What is Service Desk Analyst Responsibilities?

• Respond to customer inquiries via phone, email, or in person
• Troubleshoot technical issues and provide solutions
• Install, configure, and maintain computer systems, hardware, and software