Service Desk Analyst Jobs

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Spartan Controls is an employee-owned company and leading provider of industrial automation, valves, measurement and control solutions for process industries in Western Canada. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
Summary
We are currently recruiting for a Service Desk Analyst on our Service Desk Team, Calgary. Reporting to the Manager of IT Service & Sustainability (ITSS), the successful candidate will use their knowledge and troubleshooting skills to support 1400+ internal customers.
Role And Responsibilities

• Available for 7/24 on-call shift rotation
• Setup hardware in offices and help maintain hardware inventory
• Provide internal users with in-person and telephone support
• Installation and set-up of internal users' computers
• Installation and configuration of Windows software programs
• Assist with technical support of hardware and software (i.e. MS Office Suite, etc.)

Qualifications and Skills

• Microsoft, HDI or A+ Certifications
• Good triage skills (know when to dispatch and escalate issues)
• Post-secondary diploma directly related to Information Technology is required
• Ability to thrive in a fast-paced environment
• Current Driver’s License required
• Highly motivated and innovative
• Dell hardware experience
• Experience with technical support of Smartphones (iPhone, Samsung, etc.)
• Experience with the Microsoft Azure platform & technologies
• Hands-on experience in a Help/Service Desk role
• Familiarity with Information Technology Infrastructure Library (ITIL)
• Solid working knowledge of Microsoft products (Windows 10, Word, Excel, PowerPoint, Outlook)
• Technical problem solver who is detail-oriented
• Entrepreneurial work ethic
• Strong interpersonal, communication and organizational skills
• Effective management of priorities and multiple deadlines
• Experience with remote desktop software (i.e. SCCM, ShowMyPC etc.)
• Excellent communication skills (written and verbal)
• Strong team player
• Knowledge of Sharepoint, Microsoft Teams, Skype for Business, OneDrive for Business
• Experience with IT issue tracking or service management system (i.e. ServiceNow, iSupport, Request Tracker)
• Proven customer service practices (on phone and in person when dispatched)