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Junior Service Desk Analyst Jobs

Service Desk Analyst (Permanent)
By CoreFactor At Greater Toronto Area, Canada
The Service Desk Analyst will support our clients enterprise Information Technology Service Management Program.
Support the following Service Management functions.
Asset, Change, Incident and Problem Management.
Experience with ServiceNow is a plus.
ITIL certification is a plus.
Excellent communication, collaboration, and facilitation skills.
Service Desk Analyst Ii (Remote)
By Wawanesa Insurance At Canada
Proficient knowledge in software based ITSM tracking tools. Experience with ServiceNow is considered an asset.
Diagnose and resolve technical hardware and software issues utilizing the Service Desk Knowledge Base.
Contribute technical content and departmental procedures to the Service Desk knowledge base.
Completion of post-secondary degree or certificate and/or 2 years’ experience in a diverse technology and customer service-focused role.
Good communication skills in French and English, both written and spoken.
Solid experience and training in troubleshooting hardware and software-related issues and providing Service Desk functions.
Service Desk Communications Analyst
By Celero Solutions At Greater Montreal Metropolitan Area, Canada
Experience with IT knowledge management and crisis communications processes
Participate in the Major Case Management process; providing external outage notifications and communicating root cause findings
Contribute to an IT knowledge databaseby maintaining high quality, up-to-date, and searchable content for audiences of varying skill level
Establish writing guidelines based on knowledge base best practices and ensure we are achieving or surpassing them
Manage and update the Service Desk communications support documentation to ensure it reflects Celero's current policies and practices
2+ years' experience in increasingly progressive communications-oriented roles; experience in financial services or technology is an asset
Service Desk Analyst Jobs
By Bank of Canada At Ottawa, Ontario, Canada
Provide deskside support for calls that cannot be resolved over the telephone or via remote management
provide deskside support for calls that cannot be resolved over the telephone or via remote management
Log all user interactions (incoming and outgoing) into our call-management system
Microsoft knowledge and experience in desktop and Office tool support
Salaries are based on qualifications and experience and typically range from $66,000 to $77,645 (job grade 14)
log all user interactions (incoming and outgoing) into our call-management system
Service Desk Analyst Jobs
By Hays At Mississauga, Ontario, Canada
· Documenting, logging and tracking all calls, e-mails, voicemails and drop-bys using case management software.
· Managing escalation and retaining problem ownership (track call, remote control, research and update knowledgebase).
· Providing remote access (home) telephone support.
· Minimum of 1-2 years of related experience
· Excellent written and verbal communication and interpersonal skills.
· Experience supporting IOS Mobile Devices.
Service Desk Analyst Ii
By OnX Canada At Toronto, Ontario, Canada
Special Knowledge, Skills, and Abilities
Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
Familiar with ServiceNow Incident Management System
Create knowledge base entries for solutions that may be repeatable so that others can leverage against future incidents/requests (15%)
Excellent written and oral communication skills
Excellent customer service and conflict resolution skills
Service Desk Analyst Jobs
By Spartan Controls At Calgary, Alberta, Canada
Experience with IT issue tracking or service management system (i.e. ServiceNow, iSupport, Request Tracker)
Experience with remote desktop software (i.e. SCCM, ShowMyPC etc.)
Effective management of priorities and multiple deadlines
Hands-on experience in a Help/Service Desk role
Microsoft, HDI or A+ Certifications
Solid working knowledge of Microsoft products (Windows 10, Word, Excel, PowerPoint, Outlook)
Senior Business Analyst - (Service Desk / Lead)
By BMO At Toronto, Ontario, Canada
Deep knowledge and technical proficiency gained through extensive education and business experience.
Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.
Broader work or accountabilities may be assigned as needed. Qualifications:
Manages complexity across business value, technology, and interaction models.
Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
Ensures system specifications meet expectations/requirements, and negotiates solutions.
Service Desk Analyst Jobs
By Franklin Fitch At Toronto, Ontario, Canada
Experience with ticketing systems, ideally ServiceNow
3+ months service desk experience
Great communication skills and active listening
Are you looking to build your experience within a service desk support role?
Service Desk Technician | Toronto, ON | CAD$40k - CAD$48k
Do you enjoy integrating and communicating with clients and end users?
Service Desk Analyst Jobs
By Brainhunter Systems Ltd At British Columbia, Canada
Inform management of recurring problems
BH – Service Desk Analyst - Contract - Full Remote (Victoria, BC)
·Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.
Provide tier 1 support to the user community, resolving user queries, incidents, and requests.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Accurately logs and tracks incidents and requests from identification through resolution stages
Junior Business Analyst - Bc Public Service (Viatec)
By BCJobs At Victoria, British Columbia, Canada
Diploma, certification or equivalent in the computer science or a
Qualifications For This Role Include
At least one of the following:
A combination of formal business analysis or technical
Contribute your valued expertise in strategy, design and service delivery to this fast-paced opportunity!
For more information and to apply online by June 20, 2023, please go to:
Service Desk Analyst Jobs
By WilsonHCG At Charlottetown, Prince Edward Island, Canada
Uses superior customer service, troubleshooting and questioning skills to diagnose and resolve problems in a courteous and timely manner
Keeps abreast of current developments and trends in information technology through networking, continuing education and industry/technology publications
Individuals with experience supporting clients in a LAN/WAN environment is an asset
Windows Operating Systems and Microsoft Office product support knowledge is preferred
Customer support experience within a dedicated call center environment
Comfort assisting people of all levels of technical abilities
Service Desk Analyst Jobs
By Liberty At Oakville, Ontario, Canada
First or second contact for Incident Management related to support area
3 years + of experience
Tier 2 support of desktop hardware and applications and peripherals. As well as connectivity troubleshooting.
New user, transfers and terminated employee equipment setup and processing - procurement, telephony, mobile, application setup
Inventory tracking of PCs and Desk phones and mobile devices
Tier 2 triage of incident tickets, automated alerts and escalation to support teams
Junior Service Desk Tech
By Klären At Canada

We’re hiring again. If you or someone you know is looking to work in the IT industry for a fast-growing team, let us know. We are currently looking for a junior helpdesk resource. Some experience ...

Service Desk Analyst Jobs
By Palliser Furniture Ltd. At Winnipeg, Manitoba, Canada
Acquiring and maintaining current knowledge of relevant product offerings and support policies.
We offer plenty of benefits to the people who made us what we are today.
Documenting resolutions in an online knowledge database.
Strong technical skills and high learning agility.
Recording, researching, resolving, and closing technical problems and requests in our issue tracking system.
Providing on phone or in person end-user support for client workstations and software.
Service Desk Analyst Jobs
By Canadian Tire Corporation At Welland, Ontario, Canada
Service oriented with expert communication skills (both verbal and written) in dealing with employees and partners.
Skilled utilizing ticketing tools (Service Now, Remedy, etc.)
2+ Years’ experience supporting an end user computing environments
Minimum of 2 years’ experience in a retail environment
Superior troubleshooting skills for Retail devices (Personal Device Terminal, Access Point Units, Registers, Receipt Printers)
Experience with IOS and Android