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Service Desk Jobs

Manager, Service Desk Jobs
By QuadReal Property Group At Vancouver, British Columbia, Canada
Ensure asset and inventory management records are maintained and up to date as defined by QuadReal asset management standards.
Proactively escalate issues to the appropriate support group or management as applicable.
Establish and manage team and individual performance goals on a quarterly basis or more frequently as required.
Promote a culture of continuous improvement, operational efficiency, and effectiveness to deliver an exceptional and consistent employee experience.
10+ years of proven enterprise experience in technical support or service desk role.
Proven analytical and problem-solving abilities.
Service Desk Technician Ii
By Tilray Brands, Inc. At Nanaimo, British Columbia, Canada
Basic understanding of Windows Active Directory, experience using the remote tools, MCSE and other certifications a plus. A+, Network+ a plus
Experience in working on ServiceNow. Daily utilization of IT ticketing system for incident and request management
Understanding of network/server infrastructure and system identity access management Organizational, verbal, and written communication skills with an attention to detail
Deploy and/or manage enterprise management tools and support solutions (Intune, JAMF, TeamViewer, etc.)
Manage on-site IT inventory. Maintain a high standard of data quality in an asset inventory platform (ServiceNow)
Perform and monitor all endpoint patching activities for workstations, mobile devices, and other managed endpoint platforms
Service Desk Supervisor Jobs
By Toronto Community Housing At Toronto, Ontario, Canada
Certification in ITIL v3.0 foundation level. Advanced ITIL qualifications and ITSM knowledge are preferred (beyond ITIL foundation)
Superior knowledge of extracting data from a Service Management system and service desk queue phone system
Strong experience in developing and maintaining accurate Management Information and metrics
Advanced knowledge of how to calculate KPIs in Excel, Service Management system or SQL Reporting
Research best practices for service desk management and make recommendations for its adoption within IT’s business processes
Use industry’s best practices for the delivery of IT service management to TCHC
Service Desk Technician Jobs
By NetFusion Designs | Managed IT Support Services & Cloud Hosting At Mississauga, Ontario, Canada

The administrator will be responsible for the setup, monitoring, management, upgrades, support training, implementation and end user support of applications and systems Duties/Responsibilities: ...

Service Desk Technician Jobs
By Robertson & Company Ltd. At Quebec, Canada
1 to 3 years of experience in a customer-facing IT Helpdesk position
Knowledge of Windows 10, Office 2016, Active Directory 2012/2016
Bachelor's degree not required, but more focused on hands-on experience with Networking, Troubleshooting, ticketing system.
All applicants must be able to meet the eligibility requirements outlined in the Canadian Controlled Goods Program.
Provide 2nd level end-user onsite support
Receiving, Updating, Closing Service desk tickets
Service Desk/Desktop Support- Cad $20/Hr Max On Inc
By Compest Solutions Inc. At Toronto, Ontario, Canada
2. Very good knowledge on VPN concepts and working experience in VPN troubleshooting
6. Troubleshooting experience using remote control tools (example: Bomgar, LogMeIn, TeamViewer)
7. Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment
14. Troubleshooting experience using remote control tools like Bomgar
1. Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)
3. Working experience in Internet troubleshooting and wireless routers
Service Desk Agent - 1554161
By Halian At Bruxelles, Manitoba, Canada
Document knowledge,. known issues and transfer of this knowledge to colleagues;
Bachelor degree with 2 years experience
Proven knowledge in end user assistance and support of information systems;
Knowledge of wiki, collaborative sites and social networks;
Excellent communication / writing skills;
Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team;
Hr Service Desk - Costumer Service
By Diamondpick At Calgary, Alberta, Canada
4 +years of experience in HR, customer service, or a related field
Experience in SAP, HRMS or other HR tools/processes would be a plus
Excellent communication skills in English (verbal and written)
Good analytical and problem-solving skills
Bachelor’s degree in Human Resources, business administration, or related field
Ability to work independently and as part of a team in a fast-paced environment
Customer Service - Building Products Order Desk
By Associated Materials At Regina, Saskatchewan, Canada
Comprehensive and competitive benefits package
Experience in a distribution branch environment an asset
Savings plan with company matched contributions
Fantastic coworkers and a welcoming environment
Answer customer inquiries at our service counter in person or by phone
Monitor and advise customers of product information, availability, and delivery status
Service Desk Analyst (Permanent)
By CoreFactor At Greater Toronto Area, Canada
The Service Desk Analyst will support our clients enterprise Information Technology Service Management Program.
Support the following Service Management functions.
Asset, Change, Incident and Problem Management.
Experience with ServiceNow is a plus.
ITIL certification is a plus.
Excellent communication, collaboration, and facilitation skills.
Service Desk Analyst Ii (Remote)
By Wawanesa Insurance At Canada
Proficient knowledge in software based ITSM tracking tools. Experience with ServiceNow is considered an asset.
Diagnose and resolve technical hardware and software issues utilizing the Service Desk Knowledge Base.
Contribute technical content and departmental procedures to the Service Desk knowledge base.
Completion of post-secondary degree or certificate and/or 2 years’ experience in a diverse technology and customer service-focused role.
Good communication skills in French and English, both written and spoken.
Solid experience and training in troubleshooting hardware and software-related issues and providing Service Desk functions.
Service Desk Technician Jobs
By Acnovate Corporation At Canada
Good experience on Active Directory - should be using it currently Windows and O365 troubleshooting skills
• Strong verbal and written communication skills
• Problem-solving & analytical skills
• Provide end users with L1/L2 support for hardware and software
• Understanding of operating systems, software, and devices
Quality Associate -Service Desk
By Tech Mahindra At Moncton, New Brunswick, Canada
· DSAT/ Detractor Management activities
· The candidate should have excellent problem solving capabilities and lateral thinking skills
· Provide process updates as per requirement
· Provide Feedback/Quality tips to improve customer experience
· Root cause analysis as per requirement (Complaints, Negative Survey response etc.,)
· Flexible in Shifts as per business requirements (24x7)
Service Desk Communications Analyst
By Celero Solutions At Greater Montreal Metropolitan Area, Canada
Experience with IT knowledge management and crisis communications processes
Participate in the Major Case Management process; providing external outage notifications and communicating root cause findings
Contribute to an IT knowledge databaseby maintaining high quality, up-to-date, and searchable content for audiences of varying skill level
Establish writing guidelines based on knowledge base best practices and ensure we are achieving or surpassing them
Manage and update the Service Desk communications support documentation to ensure it reflects Celero's current policies and practices
2+ years' experience in increasingly progressive communications-oriented roles; experience in financial services or technology is an asset
Senior Manager, Service Desk
By OpenText At Waterloo, Ontario, Canada
Strong project management and prioritization skills, including leading and coordinating multiple initiatives, influencing non-direct reports and peers, and ensuring on-time delivery
There may be a requirement to manage email outside of business hours for business needs
Manage, train, and develop staff - lead by example to motivate and challenge team members to perform their best
Professional communication (both written and verbal) and presentation skills (English
Audio/Visual support, boardrooms/meeting rooms within the office
Event support for company sponsored events
It Service Desk Specialist
By SearchLabs At North York, Ontario, Canada
Automate/Labtech or other RMM (Remote Monitoring and Management) system
Microsoft Server management, including Active Directory
Excellent English verbal and written communication skills
Strong problem-solving and decision-making skills
Desire to learn new IT skills and genuine interest in technology
Microsoft, Citrix and SonicWALL certifications would be considered a strong asset
Service Desk Team Lead
By Recipe Unlimited Corporation At Vaughan, Ontario, Canada
Experience with a ticket management tool such as Zendesk, Cherwell or Remedy
Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony
Restaurant management experience is an asset
Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook
Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)
Experience with communications software such as RemoteWare
Service Desk Analyst Jobs
By Bank of Canada At Ottawa, Ontario, Canada
Provide deskside support for calls that cannot be resolved over the telephone or via remote management
provide deskside support for calls that cannot be resolved over the telephone or via remote management
Log all user interactions (incoming and outgoing) into our call-management system
Microsoft knowledge and experience in desktop and Office tool support
Salaries are based on qualifications and experience and typically range from $66,000 to $77,645 (job grade 14)
log all user interactions (incoming and outgoing) into our call-management system
Service Desk Supervisor Jobs
By Iovate At Oakville, Ontario, Canada
Experience with Jira Service Management/Service Desk would be an asset
Experience with JAMF or similar mobile device management would be an asset
Creates, updates and documents processes, resolutions, research and procedures revolving around incident requests through Incident Management system
Manages and monitors the progress of incident/problem/change/service requests
Post-Secondary Education in Computer Science or related field
Up to 2 years of related experience preferably within a consumer packaged goods environment
Team Lead, Service Desk
By Recipe Unlimited Corporation At Toronto, Ontario, Canada
Experience with a ticket management tool such as Zendesk, Cherwell or Remedy
Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony
Restaurant management experience is an asset
Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook
Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)
Experience with communications software such as RemoteWare

Are you looking for an exciting opportunity to be the face of a company's customer service? We are looking for a Service Desk I to join our team and provide top-notch customer service to our clients. You will be the first point of contact for our customers, and you will be responsible for resolving their inquiries and providing them with the best possible solutions. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Service Desk I job is a customer service role that provides technical support to customers. The job requires strong customer service skills, excellent communication skills, and the ability to troubleshoot technical issues.

What is Service Desk Skill Requirements?

• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles

What is Service Desk Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training

What is Service Desk Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles

What is Service Desk Experience?

• Previous customer service experience
• Technical certifications or training

What is Service Desk Responsibilities?

• Respond to customer inquiries and requests
• Troubleshoot technical issues
• Provide technical support and advice
• Follow up with customers to ensure satisfaction
• Document customer interactions and inquiries
• Monitor customer service metrics and performance