Service Desk Supervisor Jobs

Career Opportunity for Service Desk Supervisor

Iovate is a dynamic, leading-edge nutrition company that delivers some of the highest quality, most innovative and effective active nutrition and weight management products in the world. Each of our Brands are committed to biology, science, and their own culture to assist customers in reaching their goals.

Iovate – Committed to a higher standard

Accountabilities:

As a team, we are dedicated to working with our internal and external business partners to deliver flexible, effective, secure, and efficient methods, processes, and technologies to help us build the world’s most effective supplements.

• Manages and monitors the progress of incident/problem/change/service requests
• Determine when escalation is required in order to minimize negative impact on the customer
• Be customer focused with the ability to listen to customers, identify their needs and provide relevant information in a courteous and professional manner
• Creates, updates and documents processes, resolutions, research and procedures revolving around incident requests through Incident Management system
• Develops effective working relationships with the user community and teammates
• Delivers quality and service by communicating with the customer in an effective and timely manner
• Handles several tasks concurrently, while maintaining a sense of priorities (impact x urgency)
• Participates and contribute to projects while still maintaining operational service levels
• Other role related duties as assigned
• Identifies and provides quality resolution to a variety of hardware and software problems using current known procedures and processes as required, to restore services in a timely manner
• Act as a single point of contact for Corporate employees by responding to telephone calls, emails and personnel requests for technical support. Be able to support after-hour emergency calls on a rotation basis within the team.

Experience & Skillset:

• Effective conceptual, diagnostic, analytical and problem-solving skills
• Knowledge of basic web and network technologies
• Proactive and able to continuously manage change in an extremely fast paced, energetic work environment
• Up to 2 years of related experience preferably within a consumer packaged goods environment
• Working knowledge of Client Service products (Windows 10/11, OSX) and proficiency in the use of the Microsoft Office Suite/Office 365 (Teams & Sharepoint), Adobe Creative Cloud
• Experience with Jira Service Management/Service Desk would be an asset
• Demonstrated ability to adapt and learn new technologies
• Outstanding communication and problem-solving skills
• 2-3 years working knowledge of Mobility products (Apple iPhone/iPad), MacBook and Mac desktop
• Post-Secondary Education in Computer Science or related field
• Experience with JAMF or similar mobile device management would be an asset
• Ability to follow and apply established processes and procedures

What We Offer:

• 100% Group Health & Dental Coverage
• Company RRSP Matching
• Opportunities for Global career exposure without the need to relocate!
• World class gym, fitness classes and external basketball court
• Competitive compensation package
• Professional career development
• Community involvement through charitable events
• Employee Engagement Events
• Employee Assistance Program
• Paid vacation & 5 personal days
• Product & Swag from our industry leading brands

Culture:

Located in Oakville, Ontario, Canada we offer a dynamic, progressive, team based environment. We have on-site premium fitness facilities and encourage a healthy lifestyle. We also offer a comprehensive benefits package and the opportunity to grow with us. For further information please visit us at www.iovate.com.

Iovate Health Sciences international Inc. is an equal opportunity employer and is committed to ensuring an inclusive and accessible work environment. We are committed to meeting the needs of all applicants in a timely manner and will do so by meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act and the Human Rights Code. If you require accommodations to fully participate in the recruitment and selection process, please email the Iovate Human Resources team at [email protected] to make an accommodation request. Any information received relating to accommodations will be treated as confidential.

We appreciate applicant interest in this position, however, due to the volume of submissions, the Iovate Human Resources team will only contact candidates selected for an interview

We are interested in learning more about you and appreciate you taking the time to apply in confidence to: [email protected].

No agency calls please