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Service Desk Technician Jobs

Company

NetFusion Designs | Managed IT Support Services & Cloud Hosting
Address Mississauga, Ontario, Canada
Employment type CONTRACTOR
Salary
Expires 2023-10-06
Posted at 8 months ago
Job Description
The administrator will be responsible for the setup, monitoring, management, upgrades, support training, implementation and end user support of applications and systems

Duties/Responsibilities:
*Responsible for the management and support of
RMM (Automate)
Connectwise Manage
Agreement Setup
Integration of systems
*Training and end-user documentation for best practice implementation/use of tools under management.
* Analytics and report writing:
Automated/scheduled reports from our PSA, RMM and integrated apps (e.g. BrightGauge, Crystal Reports, etc.)
On-demand reporting for internal/external requests
* Scripted automation of technical/operational processes including:
Setup of customer equipment/software/firmware
Collection of data/analytics from deployed hardware/software
Customization and upgrading of deployed equipment/software/firmware (field upgrades)
Programmatic reactivity to events detected by monitoring/alerting systems
Application packaging and deployment tools/methodologies
Research, analysis, testing, proof-of-concept evaluation and proposal of additional tools, technologies, scripts, best practices that will drive increased efficiency and reduced manual/iterative effort from routine tasks.