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Service Desk Intermediate Jobs

Manager, Service Desk Jobs
By QuadReal Property Group At Vancouver, British Columbia, Canada
Ensure asset and inventory management records are maintained and up to date as defined by QuadReal asset management standards.
Proactively escalate issues to the appropriate support group or management as applicable.
Establish and manage team and individual performance goals on a quarterly basis or more frequently as required.
Promote a culture of continuous improvement, operational efficiency, and effectiveness to deliver an exceptional and consistent employee experience.
10+ years of proven enterprise experience in technical support or service desk role.
Proven analytical and problem-solving abilities.
Service Desk Supervisor Jobs
By Toronto Community Housing At Toronto, Ontario, Canada
Certification in ITIL v3.0 foundation level. Advanced ITIL qualifications and ITSM knowledge are preferred (beyond ITIL foundation)
Superior knowledge of extracting data from a Service Management system and service desk queue phone system
Strong experience in developing and maintaining accurate Management Information and metrics
Advanced knowledge of how to calculate KPIs in Excel, Service Management system or SQL Reporting
Research best practices for service desk management and make recommendations for its adoption within IT’s business processes
Use industry’s best practices for the delivery of IT service management to TCHC
Service Desk Technician Jobs
By NetFusion Designs | Managed IT Support Services & Cloud Hosting At Mississauga, Ontario, Canada

The administrator will be responsible for the setup, monitoring, management, upgrades, support training, implementation and end user support of applications and systems Duties/Responsibilities: ...

Service Desk Technician Jobs
By Robertson & Company Ltd. At Quebec, Canada
1 to 3 years of experience in a customer-facing IT Helpdesk position
Knowledge of Windows 10, Office 2016, Active Directory 2012/2016
Bachelor's degree not required, but more focused on hands-on experience with Networking, Troubleshooting, ticketing system.
All applicants must be able to meet the eligibility requirements outlined in the Canadian Controlled Goods Program.
Provide 2nd level end-user onsite support
Receiving, Updating, Closing Service desk tickets
Service Desk Agent - 1554161
By Halian At Bruxelles, Manitoba, Canada
Document knowledge,. known issues and transfer of this knowledge to colleagues;
Bachelor degree with 2 years experience
Proven knowledge in end user assistance and support of information systems;
Knowledge of wiki, collaborative sites and social networks;
Excellent communication / writing skills;
Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team;
Hr Service Desk - Costumer Service
By Diamondpick At Calgary, Alberta, Canada
4 +years of experience in HR, customer service, or a related field
Experience in SAP, HRMS or other HR tools/processes would be a plus
Excellent communication skills in English (verbal and written)
Good analytical and problem-solving skills
Bachelor’s degree in Human Resources, business administration, or related field
Ability to work independently and as part of a team in a fast-paced environment
Service Desk Technician Jobs
By Acnovate Corporation At Canada
Good experience on Active Directory - should be using it currently Windows and O365 troubleshooting skills
• Strong verbal and written communication skills
• Problem-solving & analytical skills
• Provide end users with L1/L2 support for hardware and software
• Understanding of operating systems, software, and devices
Quality Associate -Service Desk
By Tech Mahindra At Moncton, New Brunswick, Canada
· DSAT/ Detractor Management activities
· The candidate should have excellent problem solving capabilities and lateral thinking skills
· Provide process updates as per requirement
· Provide Feedback/Quality tips to improve customer experience
· Root cause analysis as per requirement (Complaints, Negative Survey response etc.,)
· Flexible in Shifts as per business requirements (24x7)
Senior Manager, Service Desk
By OpenText At Waterloo, Ontario, Canada
Strong project management and prioritization skills, including leading and coordinating multiple initiatives, influencing non-direct reports and peers, and ensuring on-time delivery
There may be a requirement to manage email outside of business hours for business needs
Manage, train, and develop staff - lead by example to motivate and challenge team members to perform their best
Professional communication (both written and verbal) and presentation skills (English
Audio/Visual support, boardrooms/meeting rooms within the office
Event support for company sponsored events
Service Desk Supervisor Jobs
By Iovate At Oakville, Ontario, Canada
Experience with Jira Service Management/Service Desk would be an asset
Experience with JAMF or similar mobile device management would be an asset
Creates, updates and documents processes, resolutions, research and procedures revolving around incident requests through Incident Management system
Manages and monitors the progress of incident/problem/change/service requests
Post-Secondary Education in Computer Science or related field
Up to 2 years of related experience preferably within a consumer packaged goods environment
Service Desk Specialist Jobs
By Brainhunter Systems Ltd At British Columbia, Canada
Inform management of recurring problems
Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.
Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Accurately logs and tracks incidents and requests from identification through resolution stages
Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
Service Desk Technician Jobs
By Tilray Brands, Inc. At Nanaimo, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Service Desk Clerk Jobs
By PeopleReady At Winnipeg, Manitoba, Canada
Knowledge of HVAC products and services
As a PeopleReady Associate You'll Benefit From
What You'll Be Doing As a Service Desk Clerk
The freedom to work where you want, when you want and as often as you want.
Next-day pay* for many of our open positions.
The ability to choose long-term positions for steady work or short-term positions if you just want some extra cash.
Quality Associate-Service Desk Jobs
By Tech Mahindra At Moncton, New Brunswick, Canada
· DSAT/ Detractor Management activities
· The candidate should have excellent problem solving capabilities and lateral thinking skills
· Provide process updates as per requirement
· Provide Feedback/Quality tips to improve customer experience
· Root cause analysis as per requirement (Complaints, Negative Survey response etc.,)
· Flexible in Shifts as per business requirements (24x7)
Service Desk Technician Jobs
By Tilray Brands, Inc. At Victoria, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Service Desk Specialist Jobs
By Randstad Canada At Toronto, Ontario, Canada
Help desk experience - 2-3Y+
Excellent communication and interpersonal skills - 2-4Y+
Reports to: Manager, IT Infrastructure Services
 One to three years’ experience working in a help desk role
 Experience supporting Microsoft operating systems and applications
 Excellent written and oral communication skills
Service Desk Technician Jobs
By DataDis At Québec, Quebec, Canada
Provide assistance to users of our MIR-RT software and applications.
Configure gateways to ensure the exchange of information between our MIR-RT Software and our clients' software solutions.
Assist customers in the installation of MIR-RT as well as in the import and transfer of their data.
Assist customers with software updates.
Provide the necessary solutions for optimal use.
Test our new software features and specific customer changes.
Service Desk Associate Jobs
By Workhoppers At Winnipeg, Manitoba, Canada

Service Desk Associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

Service Desk Technician Jobs
By Tilray Brands, Inc. At Vancouver, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Service Desk Administrator Jobs
By SGI At Regina, Saskatchewan, Canada
1 – 2 years’ experience in service desk, desktop, or IT support.
What else do we offer?
Can troubleshoot operating systems, subsystem components, software, and hardware.
Can generate support documentation for use by Service Desk Administrators and Developer.
Can provide support and restore IT services/solutions to the end users.
Can communicate and convey information effectively, verbally and in writing, targeted to the appropriate audience.