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Senior Service Desk Technician Jobs

Service Desk Technician Ii
By Tilray Brands, Inc. At Nanaimo, British Columbia, Canada
Basic understanding of Windows Active Directory, experience using the remote tools, MCSE and other certifications a plus. A+, Network+ a plus
Experience in working on ServiceNow. Daily utilization of IT ticketing system for incident and request management
Understanding of network/server infrastructure and system identity access management Organizational, verbal, and written communication skills with an attention to detail
Deploy and/or manage enterprise management tools and support solutions (Intune, JAMF, TeamViewer, etc.)
Manage on-site IT inventory. Maintain a high standard of data quality in an asset inventory platform (ServiceNow)
Perform and monitor all endpoint patching activities for workstations, mobile devices, and other managed endpoint platforms
Service Desk Technician Jobs
By NetFusion Designs | Managed IT Support Services & Cloud Hosting At Mississauga, Ontario, Canada

The administrator will be responsible for the setup, monitoring, management, upgrades, support training, implementation and end user support of applications and systems Duties/Responsibilities: ...

Service Desk Technician Jobs
By Robertson & Company Ltd. At Quebec, Canada
1 to 3 years of experience in a customer-facing IT Helpdesk position
Knowledge of Windows 10, Office 2016, Active Directory 2012/2016
Bachelor's degree not required, but more focused on hands-on experience with Networking, Troubleshooting, ticketing system.
All applicants must be able to meet the eligibility requirements outlined in the Canadian Controlled Goods Program.
Provide 2nd level end-user onsite support
Receiving, Updating, Closing Service desk tickets
Service Desk Technician Jobs
By Acnovate Corporation At Canada
Good experience on Active Directory - should be using it currently Windows and O365 troubleshooting skills
• Strong verbal and written communication skills
• Problem-solving & analytical skills
• Provide end users with L1/L2 support for hardware and software
• Understanding of operating systems, software, and devices
Senior Manager, Service Desk
By OpenText At Waterloo, Ontario, Canada
Strong project management and prioritization skills, including leading and coordinating multiple initiatives, influencing non-direct reports and peers, and ensuring on-time delivery
There may be a requirement to manage email outside of business hours for business needs
Manage, train, and develop staff - lead by example to motivate and challenge team members to perform their best
Professional communication (both written and verbal) and presentation skills (English
Audio/Visual support, boardrooms/meeting rooms within the office
Event support for company sponsored events
Service Desk Technician Jobs
By Tilray Brands, Inc. At Nanaimo, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Service Desk Technician Jobs
By Tilray Brands, Inc. At Victoria, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
It Service Desk Technician (Remote)
By Acolad group At Montreal, Quebec, Canada
1-3 years of project management experience with Kanban methodologies.
Record all interactions with customers in our ticket management system.
Ensure the management of access requests in accordance with our security policies.
Contribute to the incident management process by detecting, categorizing, and resolving issues.
Initiate change management processes for hardware, software, and other IT assets.
Manage incoming and outgoing phone calls related to IT support.
Service Desk Technician Jobs
By DataDis At Québec, Quebec, Canada
Provide assistance to users of our MIR-RT software and applications.
Configure gateways to ensure the exchange of information between our MIR-RT Software and our clients' software solutions.
Assist customers in the installation of MIR-RT as well as in the import and transfer of their data.
Assist customers with software updates.
Provide the necessary solutions for optimal use.
Test our new software features and specific customer changes.
Full Time Service Desk Technician
By Middlesex Hospital Alliance At Strathroy-Caradoc, Ontario, Canada
• Strong time management and multi-tasking skills
Main responsibilities include, but not limited to:
• At least 1-year practical experience in a technical support position
• Previous customer service experience and a good telephone manner
• Strong communication skills in English (written and verbal) and relationship building skills.
• Strong organizational skills with excellent attention to detail and accuracy
Service Desk Technician Jobs
By Tilray Brands, Inc. At Vancouver, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Service Desk Technician - Vancouver
By Chandos Construction At Vancouver, British Columbia, Canada
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
College diploma or university degree in the field of computer science and/or 2-5 years equivalent work experience.
Certifications in MSCE or MCP would be an asset.
Knowledge of basic PC computer hardware.
Experience with MS-Windows 10 desktop and server operating systems.
Service Desk Technician - On-Site
By Tilray Brands, Inc. At Nanaimo, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Service Desk Technician Jobs
By MFNERC-Manitoba First Nations Education Resource Centre At Winnipeg, Manitoba, Canada
The Service Desk Technician works under the supervisory function of the Manager, Data Management.
• Minimum five (5) years of related work experience;
• Knowledge of commonly-used concepts, practices, and procedures for end-user technical support;
• Strong customer service experience;
• Strong problem-solving, attention to detail, and research skills;
• Excellent interpersonal and cross-cultural skills to work in a First Nations environment;
Service Desk Technician Jobs
By AMTRA Solutions At Calgary, Alberta, Canada
Required Skills, Experience & Education:
Provide in-person and remote Service Desk support to office and field users
Develop and document knowledgebase articles to increase the effectiveness of the self-service portal
Document Service Desk procedures, identify problems with services, manage client technology changes and enhancements
Relevant Service Desk or Deskside support experience
Microsoft O365 application suite experience
Associate Service Desk Technician (Hybrid)
By Softchoice At Oakville, Ontario, Canada
We offer hybrid and remote working opportunities.
Improve employee experience through the provision of endpoint devices as prescribed by team supervisor under Onboarding, Refresh and Repair programs
Microsoft Windows 10/11 basic knowledge.
Comprehensive benefits from day one of employment.
We offer meaningful work and opportunities for career growth.
We offer an opportunity to build and grow a career in the technology industry.
It Service Desk Technician / Responsable Du Service D'assistance Informatique
By Tecsys Inc. At Montreal, Quebec, Canada
Staying current with emerging technologies and industry trends.Alert management to emerging trends in incidents.
Strong written and verbal communication skills.
Knowledge of common operating systems like Windows, software applications, and hardware components.
Strong analytical and problem-solving abilities.
Strong English and French language skills.
Good written, oral, and interpersonal communication skills.
Service Desk Technician Jobs
By Tilray Brands, Inc. At London, Ontario, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Service Desk Technician Thales
By Aversan Inc. At Montreal, Quebec, Canada
At least 1 to 3 years of experience in a customer-facing IT Helpdesk position.
Focused on hands-on experience with Networking, Troubleshooting, ticketing system.
Knowledge of Windows 10, Office 2016, Active Directory 2012/2016.
Provide 2nd level end-user onsite support.
Receiving, Updating, Closing Service desk tickets
Imaging and deploying new computers.
Service Desk Technician Jobs
By DXC Technology At Ottawa, Ontario, Canada
Able to apply skills in project management, analysis, scheduling and controlling
May hold entry level certification(s) in field of work
Typically, 3-5 years of working experience in related fields
Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group
Able to apply knowledge of high availability system environments, if applicable
Able to demonstrate good oral, written, and telephone communication skills