Service Desk Technician - Vancouver

TheService Desk Technicianis responsible for ensuring proper information technology operation so that end users can accomplish business tasks. Problem resolution will involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.

• Research solutions through internal and external knowledgebase as needed.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Escalate incidents with accurate documentation to suitable technician, when required.
• Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Use remote tools and diagnostic utilities to aid in troubleshooting.

• Knowledge of basic PC computer hardware.
• College diploma or university degree in the field of computer science and/or 2-5 years equivalent work experience.
• Strong written and oral communication skills.
• Extensive application support experience with Office365.
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Certifications in MSCE or MCP would be an asset.
• Experience with MS-Windows 10 desktop and server operating systems.

Chandos is an equal opportunity employer and we are committed to a diverse, equitable, and inclusive culture and this includes our recruitment and hiring process.

We recognize that our differences are our greatest strengths. We uncover talent. We nurture talent. And then we give people the tools they need to use their talent to create a positive impact.

• Regular company-wide engagementopportunities
• Educational assistancefor employees who wish to pursue job-performance enhancing education
• Competitive wages
• We are 100% employee owned. Every person who works for Chandos can become an owner. There is onlyone classof units at Chandos, because we believe everyone should betreated equal. We talk about being anentrepreneurial-mindedorganization and you can be sure we mean it!
• Well roundedemployer paid benefits programincluding health, dental, vision care and employee assistance program
• Leadership conferencesthat allow employees to connect and collaborate
• RRSP matching programto aid and prepare employees for long-term financial security
• Recognition and annual salary reviews program

Chandos only accepts applications through our portal from individuals. All resumes and applications submitted by an agency or consulting firm will be disqualified from our recruitment process.