Register
Recruit Create CV

Service Desk Technician Tier 1 Jobs

Service Desk Technician Ii
By Tilray Brands, Inc. At Nanaimo, British Columbia, Canada
Basic understanding of Windows Active Directory, experience using the remote tools, MCSE and other certifications a plus. A+, Network+ a plus
Experience in working on ServiceNow. Daily utilization of IT ticketing system for incident and request management
Understanding of network/server infrastructure and system identity access management Organizational, verbal, and written communication skills with an attention to detail
Deploy and/or manage enterprise management tools and support solutions (Intune, JAMF, TeamViewer, etc.)
Manage on-site IT inventory. Maintain a high standard of data quality in an asset inventory platform (ServiceNow)
Perform and monitor all endpoint patching activities for workstations, mobile devices, and other managed endpoint platforms
Service Desk Technician Jobs
By NetFusion Designs | Managed IT Support Services & Cloud Hosting At Mississauga, Ontario, Canada

The administrator will be responsible for the setup, monitoring, management, upgrades, support training, implementation and end user support of applications and systems Duties/Responsibilities: ...

Service Desk Technician Jobs
By Robertson & Company Ltd. At Quebec, Canada
1 to 3 years of experience in a customer-facing IT Helpdesk position
Knowledge of Windows 10, Office 2016, Active Directory 2012/2016
Bachelor's degree not required, but more focused on hands-on experience with Networking, Troubleshooting, ticketing system.
All applicants must be able to meet the eligibility requirements outlined in the Canadian Controlled Goods Program.
Provide 2nd level end-user onsite support
Receiving, Updating, Closing Service desk tickets
Service Coordinator, Tier 1 Support
By International Talent Placements Inc At Halifax, Nova Scotia, Canada
- Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
- Proven experience in providing Tier 1 technical support.
- Experience in coordinating and scheduling on-site service delivery activities is a plus.
- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
- Exceptional communication skills, both written and verbal, to interact professionally with end-users and technical staff.
- Proficiency in using IT ticketing systems, knowledge bases, and service coordination tools.
Service Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada

“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”Job purposeAs an Application Support Analyst Tier 1 – Service Support, you will be ...

Service Desk Technician Jobs
By Acnovate Corporation At Canada
Good experience on Active Directory - should be using it currently Windows and O365 troubleshooting skills
• Strong verbal and written communication skills
• Problem-solving & analytical skills
• Provide end users with L1/L2 support for hardware and software
• Understanding of operating systems, software, and devices
Tier 1 It Service Desk Technician
By Hays At Vancouver, British Columbia, Canada
As ideal candidate, you have the following qualifications:
• Broad technical knowledge of IT
• Work experience at an IT Service Provider is a plus (delivery level)
• Work experience with ticketing applications (Service Now) is a plus
• Knowledge of existing and emerging hardware and software technologies and IT architectures
• Strong analytical, design and development skills including troubleshooting and integration of IT services
It Service Desk Analyst - Tier 1
By Affinity At Calgary, Alberta, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst - Tier 1
By Affinity At Vancouver, British Columbia, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst, Tier 1
By Reena At Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
Service Desk Technician Jobs
By Tilray Brands, Inc. At Nanaimo, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Service Desk Technician Jobs
By Tilray Brands, Inc. At Victoria, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Service Desk Technician Jobs
By DataDis At Québec, Quebec, Canada
Provide assistance to users of our MIR-RT software and applications.
Configure gateways to ensure the exchange of information between our MIR-RT Software and our clients' software solutions.
Assist customers in the installation of MIR-RT as well as in the import and transfer of their data.
Assist customers with software updates.
Provide the necessary solutions for optimal use.
Test our new software features and specific customer changes.
Service Desk Technician Jobs
By Tilray Brands, Inc. At Vancouver, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience
Junior Tier 1 Helpdesk [Bhjob13022_12782]
By Ignite Technical Resources At Vancouver, British Columbia, Canada
Experience supporting web and cloud based IT systems & applications like Google Workspace. Certifications in this field are an asset.
Work experience in a regulated industry like Life Sciences, Pharma or Finance would be an asset.
Degree or diploma in a technology-related discipline, or a mix of industry certifications.
Experience with Microsoft operating systems and deployment/support tools
Possess excellent problem-solving skills to identify and resolve issues
Deploy & maintain IT equipment, including laptops/desktops, mobile devices, printers & audio-visual equipment.
Service Desk Technician - Vancouver
By Chandos Construction At Vancouver, British Columbia, Canada
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
College diploma or university degree in the field of computer science and/or 2-5 years equivalent work experience.
Certifications in MSCE or MCP would be an asset.
Knowledge of basic PC computer hardware.
Experience with MS-Windows 10 desktop and server operating systems.
Service Desk Technician Jobs
By MFNERC-Manitoba First Nations Education Resource Centre At Winnipeg, Manitoba, Canada
The Service Desk Technician works under the supervisory function of the Manager, Data Management.
• Minimum five (5) years of related work experience;
• Knowledge of commonly-used concepts, practices, and procedures for end-user technical support;
• Strong customer service experience;
• Strong problem-solving, attention to detail, and research skills;
• Excellent interpersonal and cross-cultural skills to work in a First Nations environment;
Tier 1 Customer Service Representative, Contract - West Coast
By Roadpost At Saskatoon, Saskatchewan, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Strong communication skills. Conversational and Personable.
Tier 1 Customer Service Representative, Contract
By Roadpost At St John’s, Newfoundland and Labrador, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Maintain a working knowledge of company products and services. Opportunity to specialize in certain
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Tier 1 Customer Service Representative, Contract
By Roadpost At Montreal, Quebec, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Maintain a working knowledge of company products and services. Opportunity to specialize in certain
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.