Junior Tier 1 Helpdesk [Bhjob13022_12782]

On behalf of our client here in Vancouver, Ignite Technical Resources is looking for a Junior Tier 1 Helpdesk for a full-time opportunity.

Role: Our client in Vancouver is looking for a Tier1 IT Support Technician to join their IT Operations team for the initial 3 months contract opportunity with strong potential of renewal. The successful candidate will be working on-site in Vancouver (around Cambie and Broadway area) and be responsible for day-to-day support of end-user IT equipment and cloud-based apps and tools used by client’ staff. This is a varied role, including support of cloud apps and services like Google Workspaces, common end-user IT equipment (mostly Windows).

The successful candidate for this role will possess a good understanding of common software and IT equipment, have strong independent troubleshooting and task-management skills, and have a passion for delivering consistent and excellent customer service. This is an on-site role that reports to the Manager, IT Operations.

Duties And Responsibilities

• Work as part of a small team to receive, troubleshoot & resolve support requests from staff related to IT equipment & business applications. Take ownership for solving issues within our service levels, and escalate critical or recurring problems to senior staff.
• Setup & decommission employee accounts, including setup and decommissioning of equipment and software.
• Setup, maintain and update apps & software use by client’ staff. This includes reviewing requests for new tools, and evaluating them alongside our Information Security team.
• Other duties as assigned.
• Deploy & maintain IT equipment, including laptops/desktops, mobile devices, printers & audio-visual equipment.

Skills & Qualifications

• Strong task and time management skills accompanied by good judgment. This is a fast-paced role with competing priorities that requires initiative, self-direction and resilience.
• Degree or diploma in a technology-related discipline, or a mix of industry certifications.
• Hands-on experience with Jira.
• Show curiosity to seek new and better ways of doing things, and take initiative to see them through to completion
• Strong communication & customer service skills. You will work directly with client’ staff to run and support apps/tools to meet their needs.
• Enjoy working across a broad range of technologies, and with people from diverse professional backgrounds.
• Experience with Microsoft operating systems and deployment/support tools
• Possess excellent problem-solving skills to identify and resolve issues
• Experience supporting web and cloud based IT systems & applications like Google Workspace. Certifications in this field are an asset.
• Work experience in a regulated industry like Life Sciences, Pharma or Finance would be an asset.
• 1-2+ years of experience in an IT or technical customer support role. Work or co-op experience in an Enterprise Service Desk role would be a strong advantage.

Due to the volume of resumes, only those candidates being considered will be contacted.

Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency and quality. We provide highly trained and qualified technical consultants to your organization as a flexible work force option.

Ignite. Wired for people.

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About Ignite Technical Resources.

Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada’s largest and well-known organizations for over 15 years.By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently. Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada’s premier providers of IT Professionals On-Demand.Ignite Technical Resources – Your Source for Top Talent