Seasonal Tier 1 Customer Service Representative Jobs

Excellent listening and Communication Skills both written and verbal

You have a minimum of 1yr customer service experience or call center experience

Retail and sales experience an asset

headquarters is based in Ontario. Any other position would be a remote position

Handle inbound service calls, while providing accurate account and product information

Understand and strive to meet or exceed metrics while providing excellent customer service

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Retail and/or customer service experience preferred

To review a comprehensive list of benefits, please visit

Help customers shop, locate products, and provide them with solutions

Educate customers on the Voice of Customer (VOC) survey

Strong interpersonal skills and experience

Perform data entry, ensuring all information related to orders and RAs are updated

Present feedback regarding product, returns and logistics to improve the customer experience

Help enhance the overall customer experience and look for opportunities for “added value” and upselling

Minimum 3 years of experience in customer service

Experience and confidence in handling a high volume of consumer inquiries

Training programs to build new and transferable skills and achieve certifications

Create an amazing customer experience at the checkout or the customer service counter

Respond to questions and share your product knowledge

Ensure store signage is accurate and open box items are appropriately marked

Ensure shelves and displays are well-stocked and organized

Complete pre-opening and post-closing tasks

·Utilization of exceptional time management, organizational and interpersonal skills.

·Installation and management of networking peripherals, including printers, scanners and faxes.

·Experience with ConnectWise Manage an asset

This remote position also involves on-call rotation.

Remuneration: $23.00 per hour (negotiable based on experience)

II. Essential Duties and Responsibilities

Experience supporting web and cloud based IT systems & applications like Google Workspace. Certifications in this field are an asset.

Work experience in a regulated industry like Life Sciences, Pharma or Finance would be an asset.

Degree or diploma in a technology-related discipline, or a mix of industry certifications.

Experience with Microsoft operating systems and deployment/support tools

Possess excellent problem-solving skills to identify and resolve issues

Deploy & maintain IT equipment, including laptops/desktops, mobile devices, printers & audio-visual equipment.

Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.

Promote company products, features and benefits through consultative customer qualification.

Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.

Ensure a positive, accurate and professional customer experience.

Post-secondary diploma or equivalent experience required.

Strong communication skills. Conversational and Personable.

Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to

Promote company products, features and benefits through consultative customer qualification.

Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.

Maintain a working knowledge of company products and services. Opportunity to specialize in certain

Ensure a positive, accurate and professional customer experience.

Post-secondary diploma or equivalent experience required.

Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to

Promote company products, features and benefits through consultative customer qualification.

Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.

Maintain a working knowledge of company products and services. Opportunity to specialize in certain

Ensure a positive, accurate and professional customer experience.

Post-secondary diploma or equivalent experience required.

Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.

Promote company products, features and benefits through consultative customer qualification.

Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.

Ensure a positive, accurate and professional customer experience.

Post-secondary diploma or equivalent experience required.

Strong communication skills. Conversational and Personable.

Complete User Approvals and Sign-Off of Requirements

Technical and Functional Subject-Matter Expert (SME) Support of Customer/1 application

Develop User Acceptance Test Plans

Functional and technical support of UAT Testers and Developers

Support and analyze production abends and end-user application issues

Support the development, review training materials, and participate in the implementation of the training as appropriate