Seasonal Customer Service Representative

: Seasonal Customer Service Representative
Sykes and Sitel are Foundever™! Are you ready to move your career forward? We are hiring Seasonal Customer Service Representatives to support a well-known fashion brand. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
Currently Hiring in the following provinces: AB, MB, NB, NL, NS, PE and SK
Core Responsibilities

• Understand and strive to meet or exceed metrics while providing excellent customer service
• Excellent listening and Communication Skills both written and verbal
• Handle inbound service calls, while providing accurate account and product information
• Navigate through multiple systems
• Drive customer satisfaction through voice, chat, and/or email communications

Work With Us And You'll Enjoy

• Flexibility of a seasonal role, with an opportunity to become permanent
• Referral bonuses
• Hands-on, 100% paid training
• Full-Time Schedule
• Internal Mobility (84% of our leadership team is promoted from within)
• Employee wellness program
• Employee Discounts

Qualifications

• You have a high school diploma (or GED equivalent)
• You are eager to advance your career with a reliable company
• You work well with a team or independently
• You are 18 years of age or older
• You can pass a criminal background check
• You have a minimum of 1yr customer service experience or call center experience
• Retail and sales experience an asset

Equipment & Internet Requirements

• Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed
• Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
• Dual monitors

About Foundever ™
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO Statement
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
Please note that Foundever Teleservices Canada Inc. headquarters is based in Ontario. Any other position would be a remote position.