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Remote Tier 1 Technical Support Representative Jobs

Technical Support Agent - Remote
By FreeStart Consultancy At Canada
Experience: 3 years to less than 5 years
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work conditions and physical capabilities:
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Technical Support Representative (Remote)
By Gatestone & Co. At Alberta, Canada
Employ time management and multi-tasking skills to maintain high service levels
Various other duties as needed*Required Skills, Experience & Qualifications*
Work from home (We will provide the necessary equipment)
Growth opportunities within the company and monthly performance incentives are offered
Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
Deliver exceptional customer experience while staying within our support scope guidelines
Technical Support Representative (Remote)
By Gatestone & Co. At Manitoba, Canada
Employ time management and multi-tasking skills to maintain high service levels
Various other duties as needed*Required Skills, Experience & Qualifications*
Work from home (We will provide the necessary equipment)
Growth opportunities within the company and monthly performance incentives are offered
Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
Deliver exceptional customer experience while staying within our support scope guidelines
Tier 1 Technical Support Specialist
By SP Data Digital At Winnipeg, Manitoba, Canada
Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
A minimum of 3-6 months of technical customer service experience
Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
Technical aptitude, problem-solving skills and ability to prioritize multiple items at once
Fully Remote Position – Must reside in and be legally eligible to work in Canada
Technical Support Representative (Remote)
By Ryan At Chiasson Office, New Brunswick, Canada
The Company makes offers based on many factors, including qualifications and experience.
Experience with computer systems, programs, and customer service/help desk preferred.
Ability to plan, multi-task and manage time effectively.
Internal Candidates must have their direct managers approval and support of their respective Practice Line Leader.
Independent travel requirement: up to 10%.
This role can be located anywhere in the US.
Tier 1 Technical Support Agent
By HostPapa At Burlington, Ontario, Canada
Install, configure, maintain, and solve errors for content management systems including WordPress, among others
Experience and knowledge of web hosting is a plus
Provide customers with a “WOW!” experience
Must have experience working as technical support representative
Excellent written and verbal communication skills in English
Work from anywhere - this is a remote opportunity
Sales Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Effective time management & organization skills.
Identify opportunities to drive process improvements that positively impact the client’s experience.
Develop knowledge and understanding of our software and the supporting Infrastructure.
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
Technical Support Engineer (Tier 1)
By DNSFilter At Canada
Be the first stage of support covering our Guardian product and associated Embedded offerings using the GuardianConnect SDK
Become familiar with the Guardian Firewall product and partner-based offerings that we’ve launched through our Guardian Connect program and SDK
Use your initiative to proactively find ways to improve the customer experience
Experience providing technical support for a consumer product
Experience with working on call in a 24/7 environment
Experience using Zendesk or a similar ticketing system
Technical Support Specialist (Remote)
By Top Hat At Alberta, Canada
Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset
A management team focused on performance, growth, engagement and connection
Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges
Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues
You have 1-2 years of experience in a customer-facing role and you loved it!
You are highly proficient in English and have strong verbal and written communication skills
Technical Support Specialist (Remote)
By Top Hat At Vancouver, British Columbia, Canada
Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset
A management team focused on performance, growth, engagement and connection
Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges
Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues
You have 1-2 years of experience in a customer-facing role and you loved it!
You are highly proficient in English and have strong verbal and written communication skills
Tier 1 Customer Support Agent
By POSitec Solutions At Canada
·Utilization of exceptional time management, organizational and interpersonal skills.
·Installation and management of networking peripherals, including printers, scanners and faxes.
·Experience with ConnectWise Manage an asset
This remote position also involves on-call rotation.
Remuneration: $23.00 per hour (negotiable based on experience)
II. Essential Duties and Responsibilities
Client Support Representative – Level 1 – Remote – North America
By InnQuest Software At Canada
Minimum 2+ years in Hospitality management or supervision of hotel front desk or back-office environment experience
Hotel Management experience is essential for this position!
Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
1+ Experience in Technical support and strong troubleshooting skills
Facilitate root cause investigations and manage the implementation of corrective and preventative measures
High level of knowledge of Windows operating systems and basic networking concepts
Remote - Cable Technical Support
By Foundever At Montreal, Quebec, Canada

Go further with Foundever™. Are you ready to move your career forward? We are looking for technical customer support associates to join our team! At Foundever, you will find our call center jobs ...

Technical Support Specialist (Remote)
By Talentify.io At Canada
Experience using Google Sheets or Excel as a data management tool
Bachelor's degree in a related field or equivalent work experience
1+ years of relevant work and/or internship experience
Strong verbal and written communication skills
Ability to work remotely within the US with occasional travel for team retreats
Participating in the Service Model Innovation and Delivery team to coordinate and create actionable recommendations for partner practices
Tier 1 Technical Support Representative
By Eptura At Winnipeg, Manitoba, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Tier 1 Technical Support Representative
By Eptura At Greater Winnipeg Metropolitan Area, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Technical Support Analyst Tier 1
By University Canada West At Vancouver, British Columbia, Canada
Excellent time management and organizational skills
Assign and manage Asset System, configure laptops and PCs with software
Strong interpersonal and communication skills
Commitment to remain current in systems technologies and certifications as appropriate
Intermediate knowledge of Microsoft products, Azure, Teams, and Office 365, and an aptitude for troubleshooting computer hardware and software
Post-secondary education in computers/administration is an asset
Junior Tier 1 Helpdesk [Bhjob13022_12782]
By Ignite Technical Resources At Vancouver, British Columbia, Canada
Experience supporting web and cloud based IT systems & applications like Google Workspace. Certifications in this field are an asset.
Work experience in a regulated industry like Life Sciences, Pharma or Finance would be an asset.
Degree or diploma in a technology-related discipline, or a mix of industry certifications.
Experience with Microsoft operating systems and deployment/support tools
Possess excellent problem-solving skills to identify and resolve issues
Deploy & maintain IT equipment, including laptops/desktops, mobile devices, printers & audio-visual equipment.
Technical Support Specialist / Tier 1 - Remote
By Talentify.io At Canada
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Medical, dental and vision benefits
Excellent verbal and written communication skills; proficient reading skills required
Prior customer service experience preferred
Generous PTO - be sure to ask about our new unlimited Vacation Policy
Tier 1 Customer Service Representative, Contract - West Coast
By Roadpost At Saskatoon, Saskatchewan, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Strong communication skills. Conversational and Personable.