Remote Tier 1 Technical Support Representative Jobs in Manitoba

Employ time management and multi-tasking skills to maintain high service levels

Various other duties as needed*Required Skills, Experience & Qualifications*

Work from home (We will provide the necessary equipment)

Growth opportunities within the company and monthly performance incentives are offered

Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced

Deliver exceptional customer experience while staying within our support scope guidelines

Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.

Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)

A minimum of 3-6 months of technical customer service experience

Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary

Technical aptitude, problem-solving skills and ability to prioritize multiple items at once

Fully Remote Position – Must reside in and be legally eligible to work in Canada

Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.

Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.

Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.

Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.

Excellent grammar and written communication skills.

Create end user and internal knowledge base documentation

Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.

Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.

Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.

Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.

Excellent grammar and written communication skills.

Create end user and internal knowledge base documentation

Knowledge or experience with PACS / RIS / EMR is helpful since these are used by the people we support

Experience in Windows OS, Linux, or macOS. We support all kinds of patients & providers, platform agnostic!

Experience with Network admin or Systems admin position is an asset. Sometimes you've just got to check that it's all working

Competitive salary and benefits, including stock options in our fast-growing company

Knowing DICOM or HL7 standards is helpful, for the same reasons as above.

The opportunity to have a direct impact on improving healthcare