Remote Tier 1 Technical Support Representative Jobs in Alberta

Employ time management and multi-tasking skills to maintain high service levels

Various other duties as needed*Required Skills, Experience & Qualifications*

Work from home (We will provide the necessary equipment)

Growth opportunities within the company and monthly performance incentives are offered

Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced

Deliver exceptional customer experience while staying within our support scope guidelines

Effective time management & organization skills.

Identify opportunities to drive process improvements that positively impact the client’s experience.

Develop knowledge and understanding of our software and the supporting Infrastructure.

Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months.

Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.

Strong decision making and analytical abilities.

Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset

A management team focused on performance, growth, engagement and connection

Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges

Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues

You have 1-2 years of experience in a customer-facing role and you loved it!

You are highly proficient in English and have strong verbal and written communication skills

Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.

Promote company products, features and benefits through consultative customer qualification.

Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.

Ensure a positive, accurate and professional customer experience.

Post-secondary diploma or equivalent experience required.

Strong communication skills. Conversational and Personable.