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Technical Support Representative (Remote)

Company

Gatestone & Co.
Address Alberta, Canada
Employment type FULL_TIME
Salary
Category Financial Services
Expires 2023-09-19
Posted at 8 months ago
Job Description
  • Earn monthly bonuses with our employee referral program.Our company is currently experiencing strong growth and we are recruiting dedicated individuals for full-time, permanent positions. Our employees are motivated and encouraged to perform to the best of our collection team. In addition, a job at Gatestone is a career that opens many doors for you to grow within the company.If you are experienced in technical support or love technology then Gatestone & Co has a great opportunity for you!This department will operate 24/7 eventually so we will be looking for candidates who have flexible availability. It will be a permanent remote job.*Accountabilities*
  • Document customer records with log of problems and solutions for use by other Technical Support Representatives.
  • Must be eligible to work in Canada*Who We Are*Have a look at some of our corporate YouTube content, and please keep in mind that these videos were captured prior to COVID-19.*
  • Provide knowledgeable technical support and troubleshooting guidance pertaining to wifi network and internet issues, cable tv, satellite TV, IPTV and home phone (not digital) services
  • Consult internal software, tools and guides, to research customer issues and implement solutions
  • Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
  • Thoroughly document customer interactions and escalate potential service issues
  • Employee Engagement Initiatives
  • Provide feedback to leadership teams to improve environment
  • Growth opportunities within the company and monthly performance incentives are offered
  • Corporate Video:* https://www.youtube.com/watch?v=zRjHeDgcHbs*
  • Exceptional customer service and communication skills
  • Work from home (We will provide the necessary equipment)
  • Demonstrated customer service experience within retail, sales, or call center environments
  • Diagnose and resolve technical problems encountered by customers
  • Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations
  • Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success
  • As a Gatestone Team Member, You'll Enjoy** Performance-based bonus opportunities* Supportive leadership and coaches* Ongoing training to be the best that you can be in your job* Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)* Employee discounts to local stores and services* Extra bonus opportunities through our Employee Referral Program*What's In It For You*At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
  • Identify opportunities to improve customer service levels
  • Promote and sell the features, advantages, and benefits of client products and services to our customers
  • Bloopers:* https://www.youtube.com/watch?v=KRcZu5zd64Y*Be a part of an Awarding Winning Company. Apply today!*We are an accessible workplace._Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process_Job Type: PermanentJob Reference: #HP*#WC1*Work remotely* YesJob Types: Full-time, PermanentSalary: From $16.00 per hourSchedule:* 10 hour shift* 8 hour shift* Day shift* Evening shift* Night shiftWork Location: In person
  • A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
  • Deliver exceptional customer experience while staying within our support scope guidelines
  • Comfortable with computer systems, networking, computer components, LAN, cable and TV setups, internet applications, browsers, and a comfort level with troubleshooting these topics patiently with customers over the telephone. Experience and education in these areas is an asset however training is provided.
  • Educate customers in realizing the full benefit of the clients products and services and look for opportunities to improve our business and elevate customer experiences
  • Various other duties as needed*Required Skills, Experience & Qualifications*
  • Paid, professional training provided to successful candidates
  • Employ time management and multi-tasking skills to maintain high service levels
  • Professional business manner
  • Employee Experience*: https://www.youtube.com/watch?v=DELwC16Pjig*