Senior Technical Support Representative Jobs

Excellent verbal and written communication skills are critical to the success of this role.

At Damar Security Systems we are guided by our core focus of protecting property and saving lives.

Damar team members all share three simple core values:

2) We are passionate about protecting property and saving lives

3) No Drama at Damar

Demonstrated project management aptitude and experience

CRM or case management system experience and ability to interpret data into actionable outcomes (NetSuite considered an asset)

Collaborates with the Technical Support Managers globally to ensure alignment in product knowledge, problem resolution and sound escalation practices

Identify customer knowledge gaps through the problem analysis process to improve customer deployment efforts and minimize calls for support

Develop Distributor Service programs and manage the service levels of our partners

Champions product knowledge for new and existing hardware, software, and communications networks.

Keeps up to date on course/curriculum offerings' changes to certification tracks; recommend course orders.

Post-secondary education in a related field or an equivalent combination of training and experience.

Familiar with all Skillsoft products; including Percipio, Books24x7 and Skillsoft Compliance.

Good knowledge of Windows Platforms, eCommerce and Web/Internet platforms.

Experience with the following software: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook).

Experience with HTML, firewalls, and proxy servers.

Employ time management and multi-tasking skills to maintain high service levels

Various other duties as needed*Required Skills, Experience & Qualifications*

Work from home (We will provide the necessary equipment)

Growth opportunities within the company and monthly performance incentives are offered

Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced

Deliver exceptional customer experience while staying within our support scope guidelines

Employ time management and multi-tasking skills to maintain high service levels

Various other duties as needed*Required Skills, Experience & Qualifications*

Work from home (We will provide the necessary equipment)

Growth opportunities within the company and monthly performance incentives are offered

Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced

Deliver exceptional customer experience while staying within our support scope guidelines

• 3-6 months of experience in Customer Service/Technical Support

Job Title: Service Desk Associate

Shift: 8 to 5 ( Monday thru Friday)

• Looking to work in IT Environment

• General L1 support for hardware and MS Office packages

• Advance technical support for in-house applications and developments

Strong organizational, prioritization & time management skills.

Provide an excellent customer experience.

Contribute to knowledge systems to enhance the solutions the company provides to customers.

Provide feedback on policies and procedures to continuously improve customer experience.

1‐2 years of related experience (preferred).

Technical support experience (an asset).

Personal motivation, excellent organizational skills and exceptional time management skills

Post-Secondary Education in a related field (i.e. networking, computer science, security, etc.), or High School Diploma with equivalent work experience, preferred

Previous experience in a technical support call centre environment, valuable

Answer customer's questions and solve their problems at first contact

Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved

Provide immediate support for emergencies

The Company makes offers based on many factors, including qualifications and experience.

Experience with computer systems, programs, and customer service/help desk preferred.

Ability to plan, multi-task and manage time effectively.

Internal Candidates must have their direct managers approval and support of their respective Practice Line Leader.

Independent travel requirement: up to 10%.

This role can be located anywhere in the US.

Participate in training sessions and team meetings to improve technical and customer service skills

Proven experience in a technical support or customer service role

You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy

You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring 🤘)

Strong problem-solving skills and ability to think creatively

You're excited to improve and grow your skill set continually, both inside the current role and grow beyond it

Solve complex problems - and learn new skills

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands-on experience

Experience a community of change-makers!

Build the coolest tech for the world’s leading brands

Ascendion | Engineering to elevate life