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Company

NLB Services
Address Nova Scotia, Canada
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting,Computer Hardware Manufacturing,Computer and Network Security
Expires 2023-09-15
Posted at 8 months ago
Job Description

Job Title: Service Desk Associate

Contract: 6 months+

Shift: 8 to 5 ( Monday thru Friday)

Location: Canada-Remote



Role Overview

Requirements:

• Looking to work in IT Environment

• 3-6 months of experience in Customer Service/Technical Support


Activities

• General L1 support for hardware and MS Office packages

• Advance technical support for in-house applications and developments

• Answer technical support calls providing and escalating to other support groups

• Provide support based on email generated requests or reports

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures



Thanks & Regards,


Ayushi Sharma

Next Level Business Services, Inc.

Talent Solutions | Digital Transformation | Data Analytics

Phone: (904) 587-5335 / (405) 407-1846 | Fax: +1 (608)646-8326

E-mail: [email protected]