Broadcast Technical Support Jobs

We are looking for an engineer to join our growing team. Reporting to the Senior Manager of the Technical Operations Centre, the prime responsibility of the Broadcast Technical Support will be to support complex broadcast video systems; software defined video networking, compression and content processing systems, orchestration and control network management and monitoring solutions, big data analytics:

Responsibilities:

• Ensure events are managed until resolution while adhering to Incident and SLA guidelines.
• Document any departmental and technical procedures.
• Act as an expert level technical advisor or specialist on highly complex initiatives.
• Work in a small team with startup mentality to support multiple global customers
• Represent the department and coordinate with peer departments and customers to ensure effective delivery of project deliverables.
• Participate and assist in developing technology options and providing an optimum recommendation that meets the stated requirements in functionality, performance, scalability, reliability, cost and support.
• Act as single point of contact for multiple incidents and projects simultaneously.
• Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
• Develop solution requirements, design specifications & operational guidelines.
• Ensure successful completion of assigned projects within defined guidelines.
• Establish necessary testing requirements to evaluate the proposed designs and to validate the technology platform or systems.
• Lead the design, deployment and support of video systems and associated networks.

Qualifications:

• Strong critical thinking skills.
• Strong written and verbal communication skills.
• Advanced knowledge of installations, upgrades and troubleshooting in Unix/Linux and Windows environments
• Networking Certification preferred (CCNA, CCNP)
• Detail oriented with strong analytical and problem-solving skills.
• Technical Diploma/Degree or equivalent work experience (preferred).
• Ability to travel internationally.
• Familiarity with one or more of the Evertz platforms is strongly recommended
• Ability to work in a fast-paced, dynamic environment with many changing priorities.
• Strong attention to detail and accuracy.
• Self-motivated with the ability to take initiative in identifying and resolving problems independently.

What we Offer:

• Employee Discount Platform
• Employee assistance plan
• Career Progression
• Work-Life Balance
• Social Events and Sports Teams
• Employer funded benefits program
• Competitive total compensation package
• Casual Work Environment

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 1700 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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