Technical Support Consultant, Mha

Click here to apply as an internal applicant.

Company : IWK Health

Req ID: 161951

Department/Program: Mental Health And Addictions , Mental Health & Addictions Program

Location: Halifax

Type of Employment: Permanent Hourly FT ( 100% FTE) x 1 position(s)

Start Date: August 2023

Union Status: Non-union , Management/Non Union Bargaining Unit

Compensation: $ 32.0124 - $ 40.0157 /hour

Closing Date: July 30, 2023 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values , and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Manager, Quality, Innovation, Research and Training, Mental Health and Addictions the Technical Support Consultant will perform and complete various types of day-to-day administrative and technical coordination duties. The Consultant will provide direct support (e.g., one-on-one, or small group) training, consultation, guidance on clinical workflow integration of digital tools and problem-solve basic technical solutions. The consultant will collaborate closely with leadership and teams to promote consistent service delivery of digital solutions and embrace the adoption of best practices, service excellence and continual improvement approach to digital innovation. The consultant will support the team by leading quality checks, updating online content and information organization, proposing improvements and new functionality, and generating reports. We're looking for someone who is passionate about the latest technology, is a self-starter, and is eager to learn and grow with us.

Hours of Work

Monday to Friday, flexible work hours may be required

Your Qualifications

• Ability to maintain confidentiality is essential.
• Advanced knowledge of PC environment, software, hardware, and changing technologies. Ability to quickly learn new software, acquire and maintain current knowledge to provide technically accurate solutions to users.
• Minimum of 2 years’ experience in information technology applications and support.
• Experience in a team-based setting where consultation, flexibility, collaboration, and cooperation are essential.
• Well-developed oral and written communication and interpersonal skills.
• Self-motivated and directed to effectively prioritize and execute tasks.
• Experience with mental health and addictions or related health care field an asset
• Previous experience with a diverse range of digital related functions and activities.
• Previous experience in development and delivery of adult technical training required.
• Previous experience in data auditing/privacy processes preferred.
• Ability to multi-task when required, deal with conflicting priorities, and coordinate projects to deadlines with a high degree of accuracy and attention to detail.
• Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination considered an asset
• Experience with Learning or Knowledge Management Systems an asset
• Proficiency in the use of the Microsoft Office Suite (including Word, Excel, PowerPoint, and Outlook) and other software as required.
• Excellent interpersonal, customer service, and communication skills by email, phone, and in person.
• Experience creating training materials and clearly communicate technical concepts to non-technical clients.
• Project based training and support experience.
• High analytical mind with the ability to pay particular attention to details, which enables them to find the right solutions to various problems by thinking creatively and outside the box
• Post-secondary education, Bachelor’s degree in a related field or an equivalent combination of education, training, and experience required.
• Able to read and understand technical manuals, procedural documentation, and guides

T hank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials. Additionally, as per Nova Scotia’s COVID-19 Vaccine mandate, any offer of employment will be conditional upon submitting proof of full vaccination status. Medical exceptions or any other kind of requested exception based upon the Health Centre’s obligations pursuant to the Nova Scotia Human Rights Code will be considered on a case-by-case basis

I f you are an employee of IWK Health , please apply through the internal careers page to ensure you are flagged as an internal applicant.