Customer Support Consultant Jobs

Job Overview:

Frythub is seeking a highly motivated and customer-centric individual to join our team as a Customer Support Consultant.

As a Customer Support Consultant, you will be an integral part of our mission to make the international vehicle procurement and shipping process seamless and stress-free for our valued customers.

You will play a key role in ensuring exceptional customer experiences by providing top-notch support and assistance throughout the end-to-end cross-border auto sourcing, shipping, and destination clearing services we offer.

Responsibilities:

• Customer Assistance: Serve as the primary point of contact for customers, responding to inquiries, resolving issues, and providing guidance throughout their vehicle procurement and shipping journey.

• Product Knowledge: Develop a deep understanding of Frythub's services, processes, and platform to effectively educate and assist customers with their specific needs and requirements.

• Order Management: Coordinate with internal teams and international partners to facilitate smooth order processing, ensuring timely sourcing, shipping, and destination clearing of vehicles.

• Problem Resolution: Proactively identify and address any potential logistics or cross-border challenges, working closely with relevant stakeholders to find timely and effective solutions.

• Documentation Support: Assist customers in completing necessary documentation for vehicle sourcing, shipping, and customs clearance, ensuring compliance with international regulations.

• Customer Advocacy: Act as a customer advocate within the company, relaying customer feedback and suggestions to relevant departments for continuous improvement of our services.

• Quality Assurance: Monitor and track customer interactions to maintain service quality and adherence to company standards, identifying areas for improvement.

• Team Collaboration: Collaborate with other teams, including Sales, Operations, and Logistics, to ensure a seamless and cohesive customer experience.

• Knowledge Sharing: Stay updated on industry trends, international regulations, and best practices related to cross-border auto sourcing and shipping to enhance expertise and provide accurate information to customers.

Requirements:

Experience: Previous experience in a customer support or similar role, preferably in the automotive, logistics, or international trade industry, would be advantageous.

Communication Skills: Excellent verbal and written communication skills with the ability to effectively communicate complex information to customers in a clear and concise manner.

Problem-Solving Abilities: Strong analytical and problem-solving skills to identify and resolve issues promptly and efficiently.

Customer-Centric Attitude: Passion for delivering exceptional customer experiences, going the extra mile to ensure customer satisfaction.

Multitasking: Ability to handle multiple customer inquiries and tasks simultaneously while maintaining attention to detail.

Tech-Savvy: Comfortable working with digital platforms, CRM systems, and various communication tools to manage customer interactions.

Cultural Awareness: Knowledge and appreciation of diverse cultures and international business practices to interact effectively with customers from different backgrounds.

Languages: Proficiency in multiple languages would be an advantage, especially those spoken in the supported destination countries.

Flexibility: Adaptability to work in a fast-paced environment and willingness to work occasional weekends or non-traditional hours to accommodate international time zones.

Joining Frythub as a Customer Support Consultant offers an exciting opportunity to be part of a dynamic team revolutionizing the automotive cross-border logistics industry.

If you are passionate about delivering exceptional customer service and thrive in a challenging and rewarding environment, we encourage you to apply and contribute to our mission of making the vehicle procurement and shipping process stress-free for our customers.