Customer Solution Consultant Jobs

Customer A wants to upgrade to a newer cell phone

Customer B wants a review of their services to see if they can save some money

Customer C didn’t get the service package they expected and need you to help with a solution

Customer D wants more TV channels

Customer E wants to know what deals we have on right now

Total compensation varies based on individual performance in a full time role.

3-5 years of relevant experience in manufacturing, production planning, demand management industry role and/or business software consulting role.

Support data management and data integration related activities.

Good background in Supply Chain engineering concepts and understanding of statistical forecasting, inventory management, MRP, scheduling, etc.

Participate in deep-dive customer business requirements discovery sessions and develop requirements specifications documentation.

Ensure the customer is obtaining the business benefits as captured in the business case.

Any other reasonable project related tasks as assigned by the Project Manager.

5+ years of relevant experience in manufacturing, production planning, demand management industry role and/or business software consulting role.

Support data management and integration related activities including validation and testing of the solution

Good background in Supply Chain engineering concepts and understanding of statistical forecasting, inventory management, MRP, scheduling, etc.

Participate in deep-dive customer business requirements discovery sessions and develop integration requirements specifications

A passion for working in customer facing roles and you have great interpersonal, communication, facilitation and presentation skills.

Open to travel 75% on average and 100% occasionally and also can work effectively when working remotely from the client.

5+ years of relevant experience in manufacturing, production planning, demand management industry role and/or business software consulting role.

Support data management and integration related activities including validation and testing of the solution

Good background in Supply Chain engineering concepts and understanding of statistical forecasting, inventory management, MRP, scheduling, etc.

Participate in deep-dive customer business requirements discovery sessions and develop integration requirements specifications

A passion for working in customer facing roles and you have great interpersonal, communication, facilitation and presentation skills.

Open to travel 75% on average and 100% occasionally and also can work effectively when working remotely from the client.

Provide vast technical knowledge and experience to help close high level sales.

Management of time and demonstration of self-discipline

Responsible for demo and technical positioning of our solutions against customer needs and requirements.

Review and ensure compliance with specification requirements.

Bachelor’s Degree or in lieu of degree 3 years of experience with Sales or Technical delivery in the Building Controls field

2 years of Sales or Technical experience in the Building Controls field

Team Collaboration: Collaborate with other teams, including Sales, Operations, and Logistics, to ensure a seamless and cohesive customer experience.

Documentation Support: Assist customers in completing necessary documentation for vehicle sourcing, shipping, and customs clearance, ensuring compliance with international regulations.

Quality Assurance: Monitor and track customer interactions to maintain service quality and adherence to company standards, identifying areas for improvement.

5+ years of relevant experience in manufacturing, production planning, demand management industry role and/or business software consulting role.

Support data management and integration related activities including validation and testing of the solution

Good background in Supply Chain engineering concepts and understanding of statistical forecasting, inventory management, MRP, scheduling, etc.

Participate in deep-dive customer business requirements discovery sessions and develop integration requirements specifications

A passion for working in customer facing roles and you have great interpersonal, communication, facilitation and presentation skills.

Open to travel 75% on average and 100% occasionally and also can work effectively when working remotely from the client.

Researching, evaluating, and documenting new tech vendors and products to align with Wunderman Thompson MAP's offerings and client business requirements.

Experience in requirements documentation and fit-gap analysis would be beneficial.

Professional experience with marketing automation, personalization, and digital marketing technology.

Ability to analyze and document client business requirements.

Research and evaluation skills for new technology vendors and products.

Strong presentation and communication skills in English.

Management of open customer support tickets within our Help Desk software.

Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well.

Previous Customer Success Experience: A nice history of success in B2B businesses’ customer success role/support making their customers happy.

Previous experience in marketing and a tech-savvy person.

Round 4 -You will have a video interview with our CSS Manager

Helping our webinars and training run as smoothly and with as much engagement as possible.

3-5 years of relevant experience in manufacturing, production planning, demand management industry role and/or business software consulting role.

Support data management and data integration related activities.

Good background in Supply Chain engineering concepts and understanding of statistical forecasting, inventory management, MRP, scheduling, etc.

Participate in deep-dive customer business requirements discovery sessions and develop requirements specifications documentation.

Ensure the customer is obtaining the business benefits as captured in the business case.

Any other reasonable project related tasks as assigned by the Project Manager.

5+ years of relevant experience in manufacturing, production planning, demand management industry role and/or business software consulting role.

Support data management and integration related activities including validation and testing of the solution

Good background in Supply Chain engineering concepts and understanding of statistical forecasting, inventory management, MRP, scheduling, etc.

Participate in deep-dive customer business requirements discovery sessions and develop integration requirements specifications

A passion for working in customer facing roles and you have great interpersonal, communication, facilitation and presentation skills.

Open to travel 75% on average and 100% occasionally and also can work effectively when working remotely from the client.

3-5 years of relevant experience in manufacturing, production planning, demand management industry role and/or business software consulting role.

Support data management and data integration related activities.

Good background in Supply Chain engineering concepts and understanding of statistical forecasting, inventory management, MRP, scheduling, etc.

Participate in deep-dive customer business requirements discovery sessions and develop requirements specifications documentation.

Ensure the customer is obtaining the business benefits as captured in the business case.

Any other reasonable project related tasks as assigned by the Project Manager.

Provide vast technical knowledge and experience to help close high level sales.

Management of time and demonstration of self-discipline

Responsible for demo and technical positioning of our solutions against customer needs and requirements.

Review and ensure compliance with specification requirements.

Bachelor’s Degree or in lieu of degree 3 years of experience with Sales or Technical delivery in the Building Controls field

2 years of Sales or Technical experience in the Building Controls field

3-5 years of relevant experience in manufacturing, production planning, demand management industry role and/or business software consulting role.

Support data management and data integration related activities.

Good background in Supply Chain engineering concepts and understanding of statistical forecasting, inventory management, MRP, scheduling, etc.

Participate in deep-dive customer business requirements discovery sessions and develop requirements specifications documentation.

Ensure the customer is obtaining the business benefits as captured in the business case.

Any other reasonable project related tasks as assigned by the Project Manager.

3-5 years of relevant experience in manufacturing, production planning, demand management industry role and/or business software consulting role.

Support data management and data integration related activities.

Good background in Supply Chain engineering concepts and understanding of statistical forecasting, inventory management, MRP, scheduling, etc.

Participate in deep-dive customer business requirements discovery sessions and develop requirements specifications documentation.

Ensure the customer is obtaining the business benefits as captured in the business case.

Any other reasonable project related tasks as assigned by the Project Manager.

Access ongoing professional development opportunities to enhance your skills and knowledge.

Collaborate closely with clients to identify and understand their requirements and provide tailored cybersecurity solutions through the company's sales processes.

Develop and maintain strong relationships with client's key stakeholders, including C-level executives, IT managers, and decision-makers.

For experienced professionals: Previous experience in technical sales, solution consulting, or a similar customer-facing role is highly desirable.

Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.

Strong problem-solving abilities and a proactive mindset to identify and resolve customer challenges.

Excellent time-management skills and the ability to deliver quality results with an aggressive timeline

Thorough experience and knowledge of consulting practices and techniques

The ability to develop strong relationships with clients, including building rapports and scope-management

Assessment of business and application requirements

Configuring the software to business requirements

Actively performing knowledge transfer to clients

Industry experience in workflow management, accounting, finance, and banking preferred

Excellent analytical, decision-making, problem-solving, and time management skills

Problem solve for environmental issues involving external software components as well as hardware working in tandem with development and product management

Drive alignment between Product Management and Sales organizations

Anticipate and collaborate with the team for business requirements, full product testing, and troubleshooting

Experience of configuring web application servers (IIS and Tomcat) and installing applications on them

Determine feature requirements and act as the expert of product road map and releases

4 years in a tech consultancy firm or experience in digital marketing, product , or e-commerce

Have excellent communication skills and be able to relate technical concepts to non-technical stakeholders

Have a keen interest in technology and be prepared to develop your knowledge to fully understand technical products and solutions

Understand clients' use cases and how each Sendinblue solution can help them to achieve their business goals

Lead and facilitate workshops with the various stakeholders. For example, provide tailor-made workshops for our customers