Client Solution Consultant Jobs

Collaboration and innovation, while staying humbly open are at the root of our identity. At Sendinblue, we are a growing and diverse team with offices across France, India, Germany, Austria, US/Canada and more.

Headquartered in Paris, Sendinblue is the European leader in digital marketing software. Our service provides the ultimate Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower organizations with the tools they need to build strong customer relationships while driving long-term success.

As the recipient of the 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

The Client Solution Consultant (CSC) is knowledgeable about Sendinblue solutions and strategic client business cases. They are the bridge between Clients, Client-Facing and Product teams. The Client Solution Consultant has a substantial impact on internal product knowledge, product evolutions, product adoption, and perceived client value.

The successful candidate will act as a consultant to the Customer Success team and the clients. They will build strong success and growth plans for our enterprise customers.

As a Client Solution Consultant, you will:

• Participate in client meetings with Customer Success Managers to understand customers’ business challenges and ensure SIB usage is effectively targeting the customers’ key objectives and KPIs
• Be the internal product expert supporting the Customer Success team including feature launch training
• Centralize business case and value proof
• Generate new product ideas in close collaboration with the global product team to ensure proposed solutions remain aligned
• Understand product selling points
• Understand clients' use cases and how each Sendinblue solution can help them to achieve their business goals
• Sectorial expertise: Global understanding of customer issues and ability to propose solutions adapted to an industry
• Contribute to driving product adoption and stickiness, and increase the width and depth of use
• Update the business-facing system functionality documents to reflect new features
• Determine feature requirements and act as the expert of product road map and releases
• Advocate global clients, centralize and represent their needs with SIB product team
• Lead and facilitate workshops with the various stakeholders. For example, provide tailor-made workshops for our customers
• Monitor adoption activity and develop strategies for clients, increasing low usage

What will contribute to your success:

• Ability to work independently and with a team
• 4 years in a tech consultancy firm or experience in digital marketing, product , or e-commerce
• Excellent understanding of clients' business cases
• High proficiency in different marketing platforms
• Bachelor’s degree in business, marketing, or a related field
• Have a keen interest in technology and be prepared to develop your knowledge to fully understand technical products and solutions
• Have excellent communication skills and be able to relate technical concepts to non-technical stakeholders

What we offer:

• Opportunities for professional development
• Health/vision/dental benefits - Employer-sponsored
• Lunch on us! Monthly lunch-stipend
• Group RSP with employer contribution match
• Bi-Annual Global Team-Building Trip
• Work with an international and collaborative scale-up in a hyper-growth environment
• Visit our global offices via Interoffice Trip Program
• Parental leave top-up (up to 22 weeks)
• Public transportation stipend
• Tons of fun team-outings/activities and more!
• Remote work options
• Work-from-home equipment stipend
• Employee Share Ownership Plan
• Health and Wellness Spending Account

Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.