Solution Design Product Manager

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Solution Design Product Manager is for a new role created to support the Solution Design for current and new clients across the Teladoc Health product offerings. The Manager will focus on the most optimal user experience while balancing with operational efficiencies, clinical excellence, and a sustainable business model. There will be close collaboration with various key stakeholders across the business. In addition, the role is paramount for ensuring the products evolve to meet key customer needs, in particular customizations including private labelling, integrations, and eligibility. The role will apply best practices for product management along the product lifecycle to support maximal outcomes and expansion of service offerings in Canada.

Hybrid position: 1 to 2 times a week at our downtown Toronto office (depending on business needs)

Role and Responsibilities

• Support commercial team in translating customer/partner customization requirements including branding/private labelling, integration, and eligibility working closely with US and other international teams to harmonize requirements with the global platforms
• Develop and lead product feature improvements (new and existing enhancements) with the operation and commercial teams to inform product roadmap
• Align with the broader product strategies and whole person care (WPC) thesis of Teladoc Health via annual and quarterly PI cycles establishing a methodology for prioritization
• Support product leadership in PI planning and execution cycles as well as identifying and managing KPIs
• Proactively manage and prioritize analysis and facilitation activities across key project initiatives
• Contribute to the strategizing, planning, and execution of the Product Management team for Teladoc Health Canada
• Manage key project risks and issues, including appropriate escalation to sponsors and leadership to include product management, commercial, clinical, and operations
• Work collaboratively with the appropriate user research, content, developer leads to ensure product initiatives (PIs) that are executed
• Establish evaluation plan to ensure PIs have intended impacts (process and outcomes) including monitoring and data analysis
• Ensure ongoing communication with product, operations, clinical, commercial teams, and any other key stakeholders regarding PI status. Support development and user research teams in engaging internal stakeholders for user testing, etc.
• Keep stakeholders involved by gathering input and communicating progress. This may include stakeholders from sales, account management, product management, operations, IT, Information management, clients/partners, etc.
• Support translation of product feature requests into requirements, acceptance criteria, and ensuring a robust value proposition is articulated. This includes documenting relevant materials including user journeys, timelines, etc., in confluence, product board, JIRA, etc.

Qualifications and Education Requirements

Required:

• Expertise in relevant business software (Microsoft Office Suite), product software (product board, confluence, JIRA, Miro, FIGMA)
• Excellent written and verbal communication skills and stakeholder engagement
• 5+ years of relevant work experience in product management
• Experience working collaboratively with business users and technical teams in multiple geographies
• Bachelor’s degree required (additional years of work experience may be substituted)
• Product management experience within healthcare settings
• Strong analytical and consultative skills
• Self-starter mentality with experience working with remote teams
• SAFE knowledge is a plus
• Previous success in leading product development projects in complex business process environments

Preferred:

• Master’s Degree
• Salesforce Experience
• User design and facilitation training

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]