Salesforce Communications Cloud - Solution Architect - Global Salesforce, Canada

Slalom is a purpose-led, global business and technology consulting company. Our purpose—to help people and organizations dream bigger, move faster, and build better tomorrows for all—guides everything we do. And our north star is our vision of a world in which each person has the opportunity to love their life and work.

Since our consulting business started in 2001, Slalom has grown rapidly to 13,000+ team members in eight countries and 45 markets. We have close partnerships with over 400 leading technology providers, including AWS, Google, Microsoft, Salesforce, Snowflake, and Tableau.

From strategy to implementation, our approach is fiercely human. We deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact.

What makes Slalom different?

• Head and heart in everything we do. We show up authentically and get to know you, always leading with empathy and kindness.
• Momentum that outlasts us. We work with our customers’ teams every step of the way, teaching and empowering them to continue the momentum even after we leave.
• Local soul, global scale. Because we live where we work, we’re committed to our local communities and your long-term success—while also staying connected globally.
• We take love seriously. So seriously that we measure customer love in ten dimensions and use those metrics to guide our actions.
• Deep connections, better outcomes. Our thorough understanding of partner technologies and priorities drives trusting relationships and exponential impact.

We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running.

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

Job Title: Salesforce Communications Cloud - Solution Architect - Global Salesforce, Canada

Who You Are

You are experienced at delivering Salesforce Industries/Vlocity solutions and have a led full-lifecycle implementations. You are extremely organized, self-driven individual with a “get it done” attitude and a passion to solve collaborate around business and technology. You will be great with people and a strong leader who can manage Slalom clients and lead an internal team to help reach successful outcomes.

What You’ll Do

• Up to 50% travel may be required
• If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you
• Effective in understanding business needs and distilling the information into business and technical requirements
• Effective in working with customers, including business executives, business analysts, and IT development staff
• A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt
• Comfortable working with complex business requirements and translating into the design of solutions, including insurance product configuration, rate models, user stories, business rules, etc.
• You’ll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of Industry Cloud products
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers

What You’ll Bring

• You’ll have the vision to help us take our company to the next level
• You will have 8+ years of experience of working on deployment teams, ideally using Agile development techniques
• You’ll have excellent communication skills to communicate with customers, partners, and internal team members
• You will have an in-depth understanding of key health insurance principles, including rate models, underwriting, claims processing, etc.
• You will have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health Insurance clients
• You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Salesforce - You will have direct experience in working with Salesforce (at an Admin level, minimum)

Technical Skills

• Systems analysis and design
• Process modeling tools and best practices
• In-depth knowledge of key processes in industry-specific solutions (e.g. rate, quote, underwrite, Premium, Claim and Policy management)
• Data modeling
• Project management tools and best practices

DESIRED CERTIFICATIONS/QUALIFICATION

• Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
• Salesforce Developer
• Salesforce Administrator
• Salesforce Sales/Service Cloud Consultant
• Certified Scrum Master / Certified Product Owner
• Salesforce Industries/Vlocity project experience strongly desired

Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements

Slalom Employee Perks

Culture & fun!

• Employee resource groups
• Holiday parties
• Lunch & learns
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)
• Health & wellness activities
• Annual retreats

Tangible perks

• Annual “Thrive Well-Being” Gift Card
• Tax-Free Savings Account (TFSA)
• Family planning/ Fertility Benefit
• And more!
• Maternity/Parental Leave Top-Up
• Competitive compensation package
• Registered Retirement Program (RRSP) & Employer Matching
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• All benefits are subject to eligibility requirements
• $100 cell phone monthly reimbursement
• Medical & Dental Benefits
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.