Business Analyst (Salesforce) Jobs

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a full-time Business Analyst to join our Information Systems team. Reporting to the Director of Information Systems, the candidate is responsible for analyzing business needs from various stakeholders, translating them into operational and technical requirements, all while facilitating implementation. The candidate will work with multiple technical teams across the company. They will be the owner and technical administrators of numerous marketing & sales enablement tools.

Note: We require you to work from our downtown office (2-3 days/week)

What You’ll Be Doing

• Own and manage documentation for new and existing systems and processes
• Act as a resource to support marketing and sales teams' efforts with data requirements
• Transform functional requirements gathered from business stakeholders into architected solutions in collaboration with solution, data, and integration architecture teams
• Understand business needs, define problem statements and facilitate solution implementation
• Constantly assess the current state of processes, tools, and systems; provide recommendations as needed to seize new opportunities as they arise
• Facilitate improvements to business processes via collaboration with business stakeholders across departments
• Partner with global internal stakeholders; build relationships in order to stay close to the ever-changing business needs

And a little bit of....

• Critical thinking to ensure thoughtful and scalable solutions follow
• Ensuring aligned practices within the broader IS functional team, building on best practices
• Manage change as needed in line with solution proposals or workflow changes

What You Need To Bring

• Experience with Salesforce or other CRMs
• Experience in business analysis, technical project management, product management, or sales operations
• Knowledge of marketing automation platforms (Pardot, Marketo, Hubspot, etc.)
• Knowledge of sales and marketing KPIs (ROI, conversion rate, sales funnels, etc.)

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Work in a team big enough for growth but lean enough to make a real impact.
• Genuine career opportunities in a company that’s creating new jobs everyday;

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Paid leave assistance for new parents
• Lightspeed share scheme (we are all owners)
• Volunteer day
• Health insurance
• Flexible working policy
• Health and wellness benefits
• Unlimited paid time off policy
• Lightspeed RSU program (we are all owners)
• LinkedIn learning

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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