Business Analysis And Reporting, Team Manager

Position Summary:

Responsible for managing the Business Analysis & Reporting team within the Customer Operations department. You will be accountable for managing department reporting, business insights and budget creation.

Direct Relationships:

• Business Analysis & Reporting Team
• Intraday Coordinators
• Director, Customer Operations
• Manager(s), Customer Operations

Position Responsibilities:

Lead a team of analysts who provide reporting, business insights, and administrative support to all Customer Operations Leaders.

Leadership

• Recruit, train, supervise, and develop new hires
• Monitor team performance, provide coaching and training opportunities, and complete performance reviews for all team members
• Support the Customer Operations department with operational activities such as, assisting Leadership team, special projects, workforce management, scheduling, etc.
• Oversee the day-to-day operation of the Business Analysis & Reporting team
• Create an inspiring team environment and motivate team members
• Set and communicate team goals, delegate tasks and set deadlines

Reporting, Business Insights and Forecasting

• Manage and optimize processes for data analysis and reporting
• Responsible for the creation and maintenance of regular reports, presentations with business insights, and ad hoc reports requested
• Recommend budget/capacity planning improvements to get better results, better forecasting, and projecting tools
• Ensure accuracy and integrity of reporting across Customer Operations
• Ensure team is meeting productivity and service level targets
• Examine, interpret, and report results of analytical initiatives to business stakeholders and the Senior Management Team (SMT)
• Ownership, administration and configuration of the Workforce Management and Knowledge base software
• Accountable for all reports to be completed accurately and on time as outlined in the SLAs
• Work cross-functionally to help measure and provide team members guidance during forecasts and budget submissions

Qualifications:

• Strong ability to plan and manage numerous processes, people and projects simultaneously
• Bachelor’s degree in business administration or related field
• Expert with MS Office Products (Word, Excel) and PeopleSoft
• Minimum 3 to 5 years leadership experience
• High level of attention to detail, organization, and sense of urgency
• Strong problem solving, quantitative and analytical abilities
• Flexible to work additional hours when required to meet department objectives
• Ability to prioritize time and work on multiple tasks with strict deadlines
• Solid experience in data analysis and reporting; industry experience is a plus
• Excellent communication, collaboration, and delegation skills

Our Offer

• Free 407 ETR usage (taxable benefit)
• Continued education budget
• Hybrid with flexible working hours
• Competitive salary, bonus structure
• Community culture
• Competitive vacation package
• Expect excellence: Collaborative team, learn, and grow with a high-performance team.

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.

On Highway 407 ETR, we offer peace of mind and a fast, safe and reliable trip. That’s why millions of drivers rely on Highway 407 ETR to get around the GTA. Every driver we serve is one less vehicle on a congested alternate route, giving drivers more time for the things that matter most.

407 International Inc. is the sole shareholder of 407 ETR and is owned by:

• Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (43.23%); and
• SNC-Lavalin (6.76%).
• Canada Pension Plan Investment Board (CPP Investments) through indirectly owned subsidiaries (50.01%);

We’re a majority Canadian owned company and employ over 460 Ontarians. Learn more at 407etr.com

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.