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Salesforce Business Systems Analyst - Canada

Company

Zortech Solutions
Address Toronto, Ontario, Canada
Employment type FULL_TIME
Salary
Category Human Resources Services
Expires 2024-01-21
Posted at 9 months ago
Job Description
Role: Salesforce Business Systems Analyst


Location: Remote/Canada


Duration: 6+ Months



  • As the Salesforce Business Systems Analyst, you'll wear multiple hats on a daily basis.
  • User maintenance Full understanding and documentation of roles and permissions to ensure correct assignment for new and existing users
  • Data Imports and Extracts
  • Develop, maintain and perform processes to continuously monitor data quality and integrity
  • In the role of System Administrator, you will provide:
  • General system maintenance as required
  • Security and Profile Management
  • Minor Configuration Changes


The role of Production Support, includes:
  • Manage the enhancement request Backlog including: analysis of business requirement, grooming and prioritization of requests, participate in sprint planning for production support releases and end-user documentation to communicate changes
  • Provide inputs to test planning and execution - assist in quality assurance and defining testing strategy and risks
  • Manage P1 issues reported by users testing and determination of defect handling; working with Release Manager, manage the release of bug fixes and communication
  • Work with Solution Architects and Developers to translate business requirements into user stories and design specifications
  • Working with Release Manager, manage the release of enhancement requests and communication/release notes
  • Participate as the technical representative in Monthly SME Review Board, able to share status updates and discuss solution design approach for enhancement requests within backlog


Additionally, recurring maintenance activities will include:
  • Data loads following proper process
  • General system maintenance


You're the missing piece of the puzzle:
  • Salesforce.com Certified Administrator
  • Proficient with technology, including office applications, sales force automation, database systems, executing data imports, running exports, merging records, and running reports
  • 5+ years of proven Salesforce.com integration and administrative skills
  • Knowledge of all phases of software development including requirements analysis, design, coding, testing (integration, user, and performance), debugging, implementation, and support is ideal
  • Bachelor's degree in Information Technology Management or related discipline or equivalent and 3 to 5 years of direct experience
  • Familiarity with Salesforce.com Integration components for SFDC (for example, SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, and SFDC data loaders)
  • Ability to work independently with users to define concepts, under direction of project managers is required
  • Ability to successfully engage in multiple initiatives simultaneously is required
  • Must possess excellent verbal and written communication skills
  • Experience with Agile delivery methods is desired


Great-to-haves:
  • Ability to push creative thinking beyond the boundaries of existing industry practices and client mindsets
  • Strong leadership skills and the ability to generate enthusiasm among team members
  • Strong understanding of Telus Health business operations and the importance of Salesforce