Salesforce Business Analyst Specialist [Scotiabank]

Requisition ID: 183279

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Global Technology Applications Salesforce team is responsible for the Global Banking & Markets and International Banking (Capital Markets) Salesforce instance which is used by over 2,500 users across the bank in over 12 different countries. Our team is looking for an energetic and results-oriented Business Analyst Specialist. The successful candidate will be responsible for working with key stakeholders and advisors to extend and integrate our existing Salesforce Platform. To join our team, you must be detail-oriented, proactive, demonstrate initiative, have an eagerness to learn and thrive on challenge.

Key Accountabilities

• Provide assistance and advice to developers to meet objectives.
• Competent to work at the highest technical level of systems analysis while considering the business implications of the application of technology to the current and future Wealth Management environment.
• Review JIRA ticketing intake system and update email notifications (for updates and new tickets) and make sure that new tickets get assigned to a resource and existing ones are actioned on.
• Single point of contact for Business to approach for administrative JIRA related issues, example: access, report of open issues etc.
• Participating in walkthroughs of applications during various stages of the project or application lifecycle
• Review incoming tickets, checking their statuses, and make sure that correct values are used by Business for "System" which impacts the "Time Entry code".
• Providing solutions and suggestions to the business from a holistic point of view and assist in the defining of detailed requirements.
• Tracking work assignments, status & reporting
• Taking ownership, managing, resolving, coordinating, and documenting assigned system enhancements and fixes by applying financial and technological knowledge to the design of methodologies, models and/or systems.
• Formulate and define systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Forming estimates and suggesting solutions to system enhancements and fixes with very little assistance.
• Continually acquiring and enhancing knowledge of wealth business strategies, policies, risk management methodologies and practices, product offerings, financial markets, and financial instruments
• Effectively research and analyze business requirements and translate them into quality systems requirement specifications (External Design Documents)
• Actively participating in the systems implementation process and have a thorough understanding of the change management process.
• Review and assign work items in partnership with Project Leads
• Delivering effective and efficient technical support to a portfolio of Salesforce.com instances with minimal supervision.
• Learning and understanding interfaces with current Bank systems

Skills And Experience

Minimum Requirements:

• University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent work experience.
• Has a clear understanding of current IT practises and systems development techniques (Waterfall, Agile, etc.), including system specifications and testing methodologies.
• Working knowledge of databases such as SQL Server and able to create and run queries on their own.
• Good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint, Project)
• Some experience and understanding of the release change management process (DEV -IST/QA- UAT -PROD)
• Advanced Experience with Salesforce.com is a requirement.

Education

Preferred Requirements

• Knowledge and experience with release change management tools an asset E.g., ClearCase, ANT, etc.
• Experience with but not limited to PL/SQL, UNIX, JAVA, XML, HTML, and/or Visual Basic is an asset.
• Experience with ticket tracking applications such as JIRA or HPQC
• Technical and troubleshooting experience from working at a service desk is an asset.
• Salesforce.com certification as an administrator or developer is an asset.

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Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.