Senior Business Analyst (Salesforce) [Scotiabank]

Requisition ID: 181350

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

You will be working with a project team to successfully deliver L1 and BA support to provide excellent user experience by providing problem resolution into Scotiabank's production system environment. The role will focus on CMS [content management system] and CRM systems supporting the Asset Management line of business. The role will provide the opportunity to work within the bank's agile environment by participating in daily stand-ups, retrospectives, and sprint reviews. As a member of a delivery team, you will assist in the design and support the development phases in order to meet the client needs/timelines and to support IT&S partners and will participate in both front and backend design.

The main function of this role is to perform the analysis, design, and daily functional support of Dynamic Web Products (consisting of Dynamic Public and Advisor Web Site), Investor Portal (our Client Web Site) and Salesforce. The Application Support Analyst will be responsible for implementing standards and best practices around the development of application services.

L1 support Engineers have basic knowledge of product/service and skill to troubleshoot a very basic issue like password reset, software installation/uninstallation/reinstallation.

Is this role right for you?

• Develop training materials and procedures, or train users in the proper use of software
• Analyze existing or proposed projects to determine their feasibility and time estimates required
• Participates as technical or business consultant in design, development, coding, testing, and debugging new packaged solutions or significant enhancements to existing applications
• Implementation Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities Supports one or more highly complex business processes
• Maintain, support and enhance existing applications
• Participate in meetings regarding user requirements and design throughout the development phase of the project
• Audit records of daily data communication transactions, problems and remedial actions taken, or installation
• Proactively partners with business line representatives to drive improved technology solutions that support business strategy
• Perform coding, unit testing, debugging, documenting, and implementing of applications and scripts in collaboration with quality assurance
• Acts as the Subject Matter Expert

Do you have the skills?

• AEM [Abode Experience Manger] preferred
• Working knowledge of CRM [Salesforce] and Wealth Management
• Basic knowledge of programming languages in order to comprehend reading code and basic functions, i.e., SQL
• Hands-on technical working knowledge/experience with web based technologies
• Minimum of 3-5 years related work experience demonstrating progressive responsible work in applications programming and system analysis
• Experience in the financial service industry is preferred
• Working knowledge of Content Management Systems

What's in it for you?

• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Dynamic Office - Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.
• Diversity, Equity, Inclusion & Allyship -We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Working location condition: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.