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Customer Support Consultant Jobs

Customer Sales Consultant [Eastlink]
By CareerBeacon At Halifax, Nova Scotia, Canada
Customer A wants to upgrade to a newer cell phone
Customer B wants a review of their services to see if they can save some money
Customer C didn’t get the service package they expected and need you to help with a solution
Customer D wants more TV channels
Customer E wants to know what deals we have on right now
Total compensation varies based on individual performance in a full time role.
Customer Support Consultant Jobs
By Frythub At Ontario, Canada
Team Collaboration: Collaborate with other teams, including Sales, Operations, and Logistics, to ensure a seamless and cohesive customer experience.
Documentation Support: Assist customers in completing necessary documentation for vehicle sourcing, shipping, and customs clearance, ensuring compliance with international regulations.
Quality Assurance: Monitor and track customer interactions to maintain service quality and adherence to company standards, identifying areas for improvement.

Are you looking for a job that offers a great work-life balance and the opportunity to help people? We are looking for an experienced Customer Support Consultant to join our team and provide exceptional customer service to our clients. If you have a passion for problem-solving and helping others, this could be the perfect job for you!

Overview:

A Customer Support Consultant is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information.

Detailed Job Description:

The Customer Support Consultant is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. They must be able to provide accurate and timely responses to customer inquiries, and must be able to effectively communicate with customers in a professional and courteous manner. The Customer Support Consultant must be able to work independently and as part of a team.

What is Customer Support Consultant Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to work in a fast-paced environment

What is Customer Support Consultant Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team

What is Customer Support Consultant Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software and tools

What is Customer Support Consultant Job Experience?

• Previous customer service experience
• Previous technical support experience

What is Customer Support Consultant Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot technical issues and provide solutions
• Provide product information and answer customer questions
• Resolve customer complaints and escalate issues as needed
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction