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Customer Consultant Jobs

Customer Sales Consultant [Eastlink]
By CareerBeacon At Halifax, Nova Scotia, Canada
Customer A wants to upgrade to a newer cell phone
Customer B wants a review of their services to see if they can save some money
Customer C didn’t get the service package they expected and need you to help with a solution
Customer D wants more TV channels
Customer E wants to know what deals we have on right now
Total compensation varies based on individual performance in a full time role.
Consultant, Customer Research (Contract)
By Canadian Tire Corporation At Toronto, Ontario, Canada
Solid project management experience, with the ability to multi-task and lead multiple cross-functional research projects.
Programming experience in Alida (Vision Critical) or equivalent survey software (Qualtrics, Survey Gizmo, Survey Monkey, etc).
Skilled in Excel for data analysis and PowerPoint for data visualization/reporting
Develop questionnaires to answer research objectives
Create sampling plans and utilize industry best practices to maintain panel health
Leverage PowerPoint and Excel to create compelling, story-driven reports with actionable recommendations for stakeholders
Customer Support Consultant Jobs
By Frythub At Ontario, Canada
Team Collaboration: Collaborate with other teams, including Sales, Operations, and Logistics, to ensure a seamless and cohesive customer experience.
Documentation Support: Assist customers in completing necessary documentation for vehicle sourcing, shipping, and customs clearance, ensuring compliance with international regulations.
Quality Assurance: Monitor and track customer interactions to maintain service quality and adherence to company standards, identifying areas for improvement.
Customer Campaign Management Consultant
By Hays At Toronto, Ontario, Canada
•Good knowledge of Customer Lifecycle Management (CLCM) principles, strategies and ideologies around acquisition, conversion, loyalty, engagement, retention
• 2+ years of experience in Campaign Management.
Title: Customer Campaign Management Consultant
Customer Life Cycle Management (CLCM) and Engagement Team:
• Strong analytical skills - Able to understand numbers, inferences, insights and prepare reports or presentations
Contract: 6 months with potential extension
Customer Campaign Management Consultant
By Hays At Greater Toronto Area, Canada
•Good knowledge of Customer Lifecycle Management (CLCM) principles, strategies and ideologies around acquisition, conversion, loyalty, engagement, retention
• 2+ years of experience in Campaign Management.
Title: Customer Campaign Management Consultant
Customer Life Cycle Management (CLCM) and Engagement Team:
• Strong analytical skills - Able to understand numbers, inferences, insights and prepare reports or presentations
Contract: 6 months with potential extension
Consultant, Customer Analytics Jobs
By Kantar At Toronto, Ontario, Canada
Category Management/Merchandizing (CPG) experience is preferable.
Comfortable in presenting to senior management audiences.
5 years of experience in Category and Consumer/Shopper Insights.
Knowledge of the Canadian Retail Market.
Working knowledge of SQL. To be used to fetch data from platforms like PDW, HIVE, Google Big Query etc.
Experience in data visualization tools like Power BI and Tableau is preferred.

Are you looking for a job that allows you to use your customer service skills to make a difference? Join our team as a Customer Consultant and help us provide exceptional customer service to our clients!

Overview:

A Customer Consultant is a customer service professional who provides advice and assistance to customers in order to help them make informed decisions about products and services. They are responsible for providing excellent customer service, resolving customer inquiries, and providing product and service information.

Detailed Job Description:

Customer Consultants are responsible for providing customer service to customers in a professional and courteous manner. They must be able to answer customer inquiries, provide product and service information, and resolve customer complaints. They must also be able to identify customer needs and recommend appropriate solutions. Customer Consultants must be able to work independently and as part of a team.

What is Customer Consultant Job Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Ability to use computer systems and software
• Problem-solving and decision-making skills

What is Customer Consultant Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Ability to use computer systems and software
• Problem-solving and decision-making skills

What is Customer Consultant Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of computer systems and software

What is Customer Consultant Job Experience?

• Previous customer service experience
• Experience in a customer-facing role

What is Customer Consultant Job Responsibilities?

• Provide excellent customer service
• Answer customer inquiries
• Provide product and service information
• Resolve customer complaints
• Identify customer needs and recommend appropriate solutions
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Assist with sales and promotions
• Monitor customer feedback and provide feedback to management