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Consultant, Customer Research (Contract)
Company | Canadian Tire Corporation |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-09-23 |
Posted at | 8 months ago |
What You'll Do
- Leverage PowerPoint and Excel to create compelling, story-driven reports with actionable recommendations for stakeholders
- Create sampling plans and utilize industry best practices to maintain panel health
- Assisting with the research request intake process including briefing meetings with stakeholders to better understand the requirements and provide guidance on the optimal methodology to solve their objectives.
- Present research presentations to key stakeholders (including senior levels) and facilitate discussions that solve a wide range of business challenges
- Develop questionnaires to answer research objectives
- Partner with third party research vendors and agencies to conduct specialized, outsourced research such as customer segmentation studies
- Collaborate on new and innovative ways to leverage customer research across the Corporation, including the development of our new advanced analytics capability (conjoint)
- Build strong relationships with key stakeholders across various departments and proactively find solutions to their business questions
- Minimum 3 + years work experience in a research analyst role. Agency/supplier side research experience or Research Analyst Program graduate degree is an asset.
- Programming experience in Alida (Vision Critical) or equivalent survey software (Qualtrics, Survey Gizmo, Survey Monkey, etc).
- Undergraduate degree in business, marketing, analytics, social sciences (Sociology, Psychology) or a related field
- Skilled in Excel for data analysis and PowerPoint for data visualization/reporting
- Strong understanding of market research fundamentals (questionnaire writing, sampling, reporting)
- Must be a collaborative team player and strategic thinker, with a positive attitude!
- Solid project management experience, with the ability to multi-task and lead multiple cross-functional research projects.
- Strong interpersonal, oral, and written communications skills, including the ability to comfortably and effectively present research results in front of different types of audiences.
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