Seasonal Customer Consultant Jobs

Customer A wants to upgrade to a newer cell phone

Customer B wants a review of their services to see if they can save some money

Customer C didn’t get the service package they expected and need you to help with a solution

Customer D wants more TV channels

Customer E wants to know what deals we have on right now

Total compensation varies based on individual performance in a full time role.

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Retail and/or customer service experience preferred

To review a comprehensive list of benefits, please visit

Help customers shop, locate products, and provide them with solutions

Educate customers on the Voice of Customer (VOC) survey

Solid project management experience, with the ability to multi-task and lead multiple cross-functional research projects.

Programming experience in Alida (Vision Critical) or equivalent survey software (Qualtrics, Survey Gizmo, Survey Monkey, etc).

Skilled in Excel for data analysis and PowerPoint for data visualization/reporting

Develop questionnaires to answer research objectives

Create sampling plans and utilize industry best practices to maintain panel health

Leverage PowerPoint and Excel to create compelling, story-driven reports with actionable recommendations for stakeholders

Team Collaboration: Collaborate with other teams, including Sales, Operations, and Logistics, to ensure a seamless and cohesive customer experience.

Documentation Support: Assist customers in completing necessary documentation for vehicle sourcing, shipping, and customs clearance, ensuring compliance with international regulations.

Quality Assurance: Monitor and track customer interactions to maintain service quality and adherence to company standards, identifying areas for improvement.

A minimum of one year customer service experience (dispatch experience is preferred)

Excellent interpersonal skills with the ability to interact with all types of customers

Able to plan and schedule work rather than just react.

Able to "think on your feet" to provide customers with needed information for their specific installation or repair.

Ability to work as part of a team.

Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer

Insights & Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Leadership

Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others

Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal

Business Acumen: understands their contribution to service and selling on every shift in order to impact the store’s business

Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Category Management/Merchandizing (CPG) experience is preferable.

Comfortable in presenting to senior management audiences.

5 years of experience in Category and Consumer/Shopper Insights.

Knowledge of the Canadian Retail Market.

Working knowledge of SQL. To be used to fetch data from platforms like PDW, HIVE, Google Big Query etc.

Experience in data visualization tools like Power BI and Tableau is preferred.