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Customer Success Consultant Jobs

Customer Sales Consultant [Eastlink]
By CareerBeacon At Halifax, Nova Scotia, Canada
Customer A wants to upgrade to a newer cell phone
Customer B wants a review of their services to see if they can save some money
Customer C didn’t get the service package they expected and need you to help with a solution
Customer D wants more TV channels
Customer E wants to know what deals we have on right now
Total compensation varies based on individual performance in a full time role.
Customer Support Consultant Jobs
By Frythub At Ontario, Canada
Team Collaboration: Collaborate with other teams, including Sales, Operations, and Logistics, to ensure a seamless and cohesive customer experience.
Documentation Support: Assist customers in completing necessary documentation for vehicle sourcing, shipping, and customs clearance, ensuring compliance with international regulations.
Quality Assurance: Monitor and track customer interactions to maintain service quality and adherence to company standards, identifying areas for improvement.
Customer Success Consultant Jobs
By Nétive VMS At London, Canada Metropolitan Area
Project management knowledge in accordance with the Prince II methodology,
Be a driving force in unlocking the full potential of our VMS (Vendor Management System) for our customers,
Manage the successful implementations of our cutting-edge VMS across a wide array of organisations,
You are a communicative person with knowledge of the Staffing & Recruiting market and its laws and regulations,
Knowledge of the scope and functionality of Nétive or another VMS and Salesforce is a distinct advantage,
You have excellent knowledge of the English language (spoken and written),
Academic Experience Consultant, Customer Success
By Riipen At Vancouver, British Columbia, Canada
Create and maintain internal process documentation and training materials to facilitate ongoing team knowledge and resource management.
Knowledge or experience with project-based experiential learning or higher education;
2+ years in a client/customer-facing role (account management, customer success, sales, etc.);
Experience and success working with remote teams.
Work closely with clients and their assigned Account Manager to ensure services exceed expectations and actively identify areas for improvement;
Be process and detail-oriented, creative, and with strong analytical skills;
Academic Experience Consultant, Customer Success
By Riipen At Canada
2+ years in a client/customer-facing role (account management, customer success, sales, etc.);
Be process and detail-oriented, creative, and with strong analytical skills;
Connect personally and professionally with our company values;
Possess an entrepreneurial spirit with a desire to work in a fast-paced startup environment;
Have the ability to consistently deliver exceptional results on demanding timelines and coordinate multiple projects simultaneously;
Have a hunger and willingness to learn and adapt as Riipen the experiential learning landscape evolves.
Customer Success Consultant Jobs
By Sage At Richmond, British Columbia, Canada
Technical skills required. Experience in implementing and configuring accounting software or ERP systems is preferred.
Share product knowledge and best practices through peer mentoring/training, customer-facing webinars, etc.
Minimum 3+ years of experience in customer success, pre/post sales, and/or customer service in a fast-paced environment.
Strong knowledge of accounting principles and financial reporting.
18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
Library of on-demand career development options and ongoing training offerings.
Customer Success Representative Jobs
By TechEasy At Ontario, Canada
Bachelor's degree in business, marketing, computer science, or a related field (or equivalent work experience).
Excellent communication and interpersonal skills, with the ability to empathize, build rapport, and effectively communicate complex technical concepts to non-technical users.
Proactive problem-solving skills and the ability to think creatively to provide innovative solutions to customer challenges.
Demonstrated ability to work independently, prioritize tasks, and manage time effectively in a fast-paced, dynamic startup environment.
Collaborate closely with our technical support team, escalating complex issues and coordinating timely resolutions to ensure customer satisfaction.
Develop and maintain a deep understanding of our technology, staying up-to-date with the latest advancements and updates to effectively assist customers.
Director, Enterprise Customer Success
By 1Password At Canada
Excellent organization and time management skills.
A solid understanding of business management and operations, including finance and revenue principles.
5+ years of experience leading Enterprise Customer Success Teams and managing leaders.
Experience implementing and refining customer engagement models to build strong relationships and help NET dollar retention.
Experience using tools such as Salesforce.com, Looker and Gainsight.
You will be a second line manager who’ll need to be hands on with first line folks as well.
Sr. Director, Customer Success
By GroupBy Inc. At Toronto, Ontario, Canada
Use your technical knowledge combined with your project management capabilities to create positive customer experiences
Escalate product gaps or opportunities to the Product Management team
Time management: Know how to manage and organize your schedule appropriately so you can meet client and business commitments
Communication skills: Excellent communications abilities and can address different audiences using audience-appropriate language to communicate their meaning clearly and efficiently
Apply a solid understanding of our technology and use that knowledge to drive customer success
Be the steady face to our clients to ensure a first class client delivery experience
Customer Solutions Engineer (Creator Success)
By Thunkable At Toronto, Ontario, Canada
Continuously gather feedback to improve our platform and offerings
Experience presenting technical solutions to customers, preferably for a technical B2B SaaS product
Excellent written and verbal communication skills
Inspiring presentation skills that will help clients, customers, and stakeholders feel ready to take on app development for themselves
Having experience in developer relations, technical product support, and/or as a product architect is ideal but not required
Develop, optimize, and deliver client onboarding trainings
Customer Solutions Engineer (Creator Success)
By Thunkable At Vancouver, British Columbia, Canada
Continuously gather feedback to improve our platform and offerings
Experience presenting technical solutions to customers, preferably for a technical B2B SaaS product
Excellent written and verbal communication skills
Inspiring presentation skills that will help clients, customers, and stakeholders feel ready to take on app development for themselves
Having experience in developer relations, technical product support, and/or as a product architect is ideal but not required
Develop, optimize, and deliver client onboarding trainings
Customer Success Executive Jobs
By TELUS At Edmonton, Alberta, Canada
Professional certifications in Customer Success, Business Relationship Management, and/or ITIL is an asset
A high level of financial acumen with a focus on revenue management best practices
Understanding of TELUS operational processes and best practices in service management and support is an asset
Demonstrates comprehensive knowledge and understanding of Telecommunications industry strategies, offerings, and technologies is an asset
University degree or equivalent; 5-10 years of equivalent experience
5-10 years of experience in Customer Success/Sales environment in Enterprise or Public Sector
Customer Success Coordinator Jobs
By SaleFish - Sell Real Estate. Everywhere. At Vaughan, Ontario, Canada
Performing other related tasks as assigned by Management.
Post-secondary education in Business, Computer Science or Graphic Design preferred but not required.
A minimum of one year of relevant professional experience working in clerical or administrative positions or tech savvy.
Professional fluency in English, including excellent written and oral communication skills.
Interpersonal skills for both internal and external communication.
Demonstrated organization and administration skills.
Customer Success Engineer Jobs
By Browse AI At Vancouver, British Columbia, Canada

• Excellent verbal and written communication skills, with strong attention to detail. • Outstanding customer service skills and the ability to build rapport with customers. • Strong interpersonal ...

Supervisor, Customer Success Jobs
By Trudell Medical International (TMI) At London, Ontario, Canada
Manage customer sales trends and actions and report out to sales and operations teams on customer success and opportunities
Follow and document customer specific ordering processes: order acknowledgement, order processing and order completion
5 years of experience in customer service or customer facing role working in a medical, or consumer product related field
1-2 years of experience supervising a team
Experience working in complex I.T. systems
Experience solving significant customer problems
Customer Success Representative Jobs
By 6ix Management At Toronto, Ontario, Canada
Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience
Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
Build valuable relationships with clients to ensure the satisfaction of the clients brand line
Must be able to work a full-time schedule for this particular role
Customer Success Executive (Csx)
By TELUS At Winnipeg, Manitoba, Canada
Professional certifications in Customer Success, Business Relationship Management, and/or ITIL is an asset
A high level of financial acumen with a focus on revenue management best practices
Understanding of TELUS operational processes and best practices in service management and support is an asset
Demonstrates comprehensive knowledge and understanding of Telecommunications industry strategies, offerings, and technologies is an asset
University degree or equivalent; 5-10 years of equivalent experience
5-10 years of experience in Customer Success/Sales environment in Enterprise or Public Sector
Customer Success Coordinator - Rental Extension
By DOZR At Kitchener, Ontario, Canada
Known for exceptional time management skills and ability to work smart
Help customers with general inquiries in a remote / call setting
Manage and prioritize critical to minor issues
Identify customers with existing rentals and contact them in regards to extending their rental date.
Educate customers on the cost savings options by looking at the possible options based on their needs
Qualify prospective customers over the phone and educate them on why DOZR is right for their business.
Director Customer Success Jobs
By OPTEL Group At Québec, Quebec, Canada
Responsible for customer satisfaction management.
Lead and manage entire SaaS business cycles.
5 years experience managing a customer success department at an enterprise Business-to-Business (B2B) software company.
Experience engaging with accounts in promoting a portfolio of products at C-level.
Experience building a business case and delivering return on investment
Excellent customer-orientation and networking skills.
Customer Success Technician Jobs
By SONA At Halifax, Nova Scotia, Canada
Experience with Microsoft Office and G-suite.
Troubleshoot technical difficulties that are brought forward to us by our customers
Working with our CRM to maintain records.
Resolve tickets and issues using defined SLA times
Communicate regularly with our customers via phone and email
Completing other administrative projects in a timely manner, as needed

Are you passionate about helping customers succeed? We are looking for a Customer Success Consultant to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing relationships with customers, and ensuring customer satisfaction. If you are an experienced customer service professional with a passion for helping others, this is the perfect job for you!

Overview A Customer Success Consultant is a customer-facing professional who is responsible for ensuring customer satisfaction and loyalty. They are responsible for developing and maintaining relationships with customers, providing support and guidance, and helping customers to maximize the value of their products and services. Detailed Job Description A Customer Success Consultant is responsible for providing customer service and support to customers. They are responsible for understanding customer needs and providing solutions to meet those needs. They must be able to identify customer issues and provide solutions to resolve them. They must be able to communicate effectively with customers and be able to provide product and service information. They must be able to provide technical support and troubleshooting assistance. They must be able to identify customer trends and provide feedback to the company. Job Skills Required
• Excellent customer service and communication skills
• Ability to identify customer needs and provide solutions
• Ability to provide technical support and troubleshooting assistance
• Ability to identify customer trends and provide feedback
• Knowledge of customer service principles and practices
• Knowledge of product and service information
• Knowledge of customer relationship management systems
• Knowledge of customer relationship management software
Job Qualifications
• Bachelor’s degree in a related field
• Previous experience in customer service or customer success
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management systems
• Knowledge of customer relationship management software
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management systems
• Knowledge of customer relationship management software
• Knowledge of product and service information
• Knowledge of customer trends and feedback
Job Experience
• Previous experience in customer service or customer success
• Experience in customer relationship management
• Experience in customer service and support
Job Responsibilities
• Develop and maintain relationships with customers
• Provide customer service and support
• Identify customer needs and provide solutions
• Provide technical support and troubleshooting assistance
• Identify customer trends and provide feedback
• Communicate effectively with customers
• Provide product and service information
• Monitor customer satisfaction and loyalty