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Customer Success Consultant Jobs

Customer Success Representative Ii
By Obie At Canada
Experience and comfort using a variety of software tools from Excel and G Suite, to policy management and accounting systems
Use your in-depth knowledge to find procedural efficiencies to continually evolve our best practices
Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression
Ability to prioritize competing demands and manage time effectively
Work closely with internal stakeholders, external agencies, and partners to ensure all accounts are serviced appropriately
Help facilitate underwriting processes to maintain the profitability and integrity of the book of business
Associate Director, Customer Success
By BoomerangFX At Mississauga, Ontario, Canada
Minimum of 3-5+ years North American experience overseeing relationship management teams supporting business to business (B2B) customers
Established routines, metrics, and performance management KPI’s to measure the quality and effective of relationship manager performance.
Post-secondary education specializing in Business, Finance, Operations, or related field.
Build a highly trained, enthusiastic team of relationship managers that represent a “can do” attitude for each client they support.
Lead the coordination of activities between relationship managers and the technology, sales, and digital marketing teams.
Knowledgeable of financial analysis and ability to translate strategies to practical solutions for clients.
Customer Success Fr Jobs
By Inte-Stat At Canada

As a Customer Success Manager you will: Interact and provide information in response to customer inquiries, concerns, and requests Utilize experience supporting software products to effectively ...

Director, Customer Success Jobs
By Mappedin At Ontario, Canada

Who we are and what we do We use outdoor maps daily, but when we walk indoors, useful maps are missing. From offices to stadiums, people need to find things and know where to go. Mappedin builds ...

Customer Success Representative Jobs
By Intranet Connections At North Vancouver, British Columbia, Canada

As an essential member of the Customer Experience Team at IC , this is one exciting opportunity! It’s also an extremely rewarding job, building close relationships, and proactively steering customers ...

Customer Success Representative Jobs
By Intranet Connections At Vancouver, British Columbia, Canada
Flexible/remote working arrangements - this is a Hybrid role
Customer Experience Team at IC
Achieve greater than 90% annual retention rate on assigned accounts
Engage with and take the lead on 50 accounts within 90 days
Establish intranet optimization plans with support from internal specialists
Conduct regular touchpoints bi-weekly with engaged accounts
Carbon Project Customer Success Lead
By GRAIN Ecosystem At Montreal, Quebec, Canada
Liaise with one or more certification bodies (VCS, Gold Standard, ACR, CAR, etc) in the voluntary carbon market
Experience sourcing new carbon project opportunities, including identification of new restoration land, or other types of opportunities.
Experience revising, editing, or creating a new methodology
Experience engaging with carbon offset investors and/or buyers
Support design of a project origination tool that ensures optimization of the project design and development approach
Structure the customer success journey to minimize the risks of failed project execution.
Customer Success Representative Jobs
By Aucto At Greater Toronto Area, Canada
Strong time management skills and attention to detail combined with the ability to multi-task and balance competing priorities
Own the solution! Drive Aucto’s customers toward satisfactory resolutions by utilizing your outstanding critical thinking and problem-solving skills
Champion Aucto’s products! Become an Aucto Marketplace product expert and use that knowledge to assist buyers with account setup and troubleshooting
2+ years of experience in a customer-facing role. Ideal candidates have experience with a SaaS, Marketplace, or a similar tech product
High-energy demeanor with an outgoing, social personality—you love interacting with people and have impeccable written & verbal customer service skills
Experience or strong interest in working cross-functionally with Product and Engineering, Operations, Marketing, and our Leadership teams to influence company-wide initiatives
Director, Digital Customer Success
By Informatica At Toronto, Ontario, Canada
Project management capabilities, including the ability to accurately specify project timelines, dependencies, and risk factors.
Deep expertise in Post sales nurturing automation processes, including engagement and campaign management.
Some baseline knowledge of digital marketing channels and strong in demand generation experience
BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
Manage and curate existing customers to drive business growth, customer value, satisfaction, and retention within the assigned accounts.
Work alongside COE/Enablement to propose optimization on any automated communications, processes, dashboards, or workflows in which the digital experience relies on
Customer Success Advisor Jobs
By Mentorly At Canada
● Stellar time-management skills and a strong team spirit, readily willing to
management of their mentorship and learning and development initiatives
B2B CS success experience and work through customer focused lense?
enterprise markets. As such, we need a skilled communicator to assist us
● Minimum of 4+ years of professional experience in Customer Success
● Experience working with cross-functional teams
Customer Success Director Jobs
By Invafresh At Mississauga, Ontario, Canada
You are highly focused, self-managing, technically savvy individual who has experience with project management and experience in delivering SaaS software solutions.
High level of business acumen and understanding of change management, emotional intelligence, and education and/or corporate markets
You are process oriented in change and problem management disciplines.
You have excellent communication and listening skills.
You have excellent business comprehension skills.
You are organized, a trouble-shooter, you can lead problem solving & resolutions and have excellent analytical skills.
Senior Customer Success Leader
By AlgaeCal Inc. At Vancouver, British Columbia, Canada
The chops to effortlessly manage a world-class call center - and you can prove it!
Hybrid work environment (we work from home 2 days a week)
Live in Vancouver (hybrid work schedule)
7+ amazing years under your belt in a Customer Success environment.
A solid track record of improving NPS & CSAT status.
A magnet-like ability to attract the very best players to join your team.
Customer Experience Success Designer
By Autodesk At Montreal, Quebec, Canada
Conceive, build, and present high-quality interactive experiences that engage customer stakeholders and help drive business value to customers
5+ years applied in service and/or success motion experience design
Create graphics and presentations paying equal attention to layout and functional integration
Work with organizational representatives to finalize designs based on concepts and prototyping techniques to gain early feedback from customers
Facilitate design thinking sessions using discovery, analysis, and ideation techniques that explore a wide range of possibilities
Ability to create high-fidelity prototypes and layouts for design reviews and feedback loops

Are you passionate about helping customers succeed? We are looking for a Customer Success Consultant to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing relationships with customers, and ensuring customer satisfaction. If you are an experienced customer service professional with a passion for helping others, this is the perfect job for you!

Overview A Customer Success Consultant is a customer-facing professional who is responsible for ensuring customer satisfaction and loyalty. They are responsible for developing and maintaining relationships with customers, providing support and guidance, and helping customers to maximize the value of their products and services. Detailed Job Description A Customer Success Consultant is responsible for providing customer service and support to customers. They are responsible for understanding customer needs and providing solutions to meet those needs. They must be able to identify customer issues and provide solutions to resolve them. They must be able to communicate effectively with customers and be able to provide product and service information. They must be able to provide technical support and troubleshooting assistance. They must be able to identify customer trends and provide feedback to the company. Job Skills Required
• Excellent customer service and communication skills
• Ability to identify customer needs and provide solutions
• Ability to provide technical support and troubleshooting assistance
• Ability to identify customer trends and provide feedback
• Knowledge of customer service principles and practices
• Knowledge of product and service information
• Knowledge of customer relationship management systems
• Knowledge of customer relationship management software
Job Qualifications
• Bachelor’s degree in a related field
• Previous experience in customer service or customer success
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management systems
• Knowledge of customer relationship management software
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management systems
• Knowledge of customer relationship management software
• Knowledge of product and service information
• Knowledge of customer trends and feedback
Job Experience
• Previous experience in customer service or customer success
• Experience in customer relationship management
• Experience in customer service and support
Job Responsibilities
• Develop and maintain relationships with customers
• Provide customer service and support
• Identify customer needs and provide solutions
• Provide technical support and troubleshooting assistance
• Identify customer trends and provide feedback
• Communicate effectively with customers
• Provide product and service information
• Monitor customer satisfaction and loyalty