Don't worry, we can still help! Below, please find related information to help you with your job search.
Customer Success Advisor Jobs
Company | Mentorly |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-05-26 |
Posted at | 1 year ago |
ROLE: CUSTOMER SUCCESS
Job details
We're Mentorly, a creative, fast-growing Saas business, providing our unique
mentorship-focused solution to businesses looking to streamline the
management of their mentorship and learning and development initiatives
and overall improve engagement among participants. Mentorly is a trusted
leader in mentorship with clients spanning North America.
Are you a clear, empathetic, and efficient communicator? Are you
comfortable in both written and spoken English AND French? Do you have
B2B CS success experience and work through customer focused lense?
Where have you been all this time?!
Look no further if you’re looking to share your talents with a growing team
who is hard at work building an impactful learning and development
solution.
Why you are needed
Mentorly is growing FAST!, rapidly growing our presence in the mid and
enterprise markets. As such, we need a skilled communicator to assist us
with Live Technical Support via Intercom and Slack, along with assistance
managing clients, their requests, and strategic success plans as their
Mentorly Success Advisor.
It’s more than just answering questions and troubleshooting! This position
holds a lot of responsibility and power as you are able to get close to users’
and their journey on Mentorly. This direct connection with our user base
provides you with a clear understanding of their needs and wants, which
directly informs our team of ideal product enhancements.
Core Responsibilities
● Provide insights + train to customers to ensure that they get the most out of
the platform throughout the customer lifecycle with the aim of helping grow
our customer and client base
● Respond to Intercom support tickets and provide informed, reactive
assistance
● Be the trusted source of information for the customer on use-case and
product functionality
● Gauge + improve customers’ levels of engagement with our product
● Represent the voice of the customer to provide input into every core product,
sales, and marketing processes.
● Provide feedback to the other teams regarding product and service
improvements and direct client requests
● Document new user journeys and draft support articles
● Collaborate closely with sales team members to support client renewal
opportunities
● Your metric to own: churn
● Serve as a primary contact for the onboarding of new customers, the training
of platform end users, as well as post go-live support
● Create success plans for enterprise-level customers to help us be part of the
their business success
Eligibility
● Advanced written and spoken English and French
● Minimum of 4+ years of professional experience in Customer Success
● Bachelor's Degree in a relevant field (Communications, etc.)
● 2 relevant referrals from previous employers
● Experience working with cross-functional teams
● Experience working with multi-geographical customers
● Impressive executive presence and communication skills
● Stellar time-management skills and a strong team spirit, readily willing to
collaborate with teammates
● Ability to create structure in ambiguous situations + design effective
processes
● Passion for technology and for being a part of a fast-growing Saas company
● Experience at an early stage startup < 50 employees is a bonus
Required technologies:
● Word and Excel, Slack, Intercom
Details
Benefits:
● Dental care
● Extended health care
● Life insurance
● Paid time off
● Vision care
● Disability insurance
● Flexible schedule
● Remote
● Learning and Development monthly budget
Pay: CA$50,000 – CA$65,000 per year
Job type: Full-time, Permanent
Schedule: 8-hour shift
Expected start date: Immediately
-
Agente Ou Agent De Prévention De Soir Au Service De La Gestion Des Sentences
By Ministère de la sécurité publique At Montreal, Quebec, Canada 8 months ago
-
Lead Line Cook/Manager On Duty
By Impact Kitchen At Greater Toronto Area, Canada 8 months ago
-
Refinish Tech (Temporary) Jobs
By Boyd Group Services Inc. At Saskatoon, Saskatchewan, Canada 8 months ago
-
Vice President - Treasury
By Boyd Group Services Inc. At Winnipeg, Manitoba, Canada 8 months ago
-
Rock Mechanics Eit Jobs
By WSP in Canada At Greater Sudbury, Ontario, Canada 8 months ago