Customer Compliance Advisor Jobs

SUMMARY:

Telecon is looking for an energetic and career minded individual to take on the position of Customer Compliance Advisor. This full-time, permanent opportunity includes health benefits, a company match RRSP plus opportunities for growth in addition to a terrific work environment!

RESPONSIBILITIES:

• Assist with outgoing Request for Proposal responses
• Collaborate with Vendor Program Manager to draft client compliance related KPI’s
• Assist, prepare and participate in client audits
• Gather various documentation from internal departments as support to client requests
• New client compliance platform setup for various business units
• Client compliance recordkeeping
• Escalate more complex compliance matters to Vendor Program Manager and/or assist in solving them
• Collaborate with Vendor Program Manager for different internal stakeholders (Operational, Legal, Health & Safety, Quality etc.) for incoming client requests
• Compliance email box supervision
• Collaborate with Vendor Program Manager for different internal stakeholders (Operational, Legal, Health & Safety, Quality etc.) to maintain a schedule of upcoming client and industry key requirements
• Act as client contact person
• Assist with various internal projects
• Client compliance updates: yearly qualification, various company questionnaire array: historical, financial, health & safety, incidents & accidents etc., running updates such as but not limited to: clearances, insurance certificates, policies, procedures, company information.
• Act as contact person for internal questions and updates on compliance platforms
• Act as contact person for client compliance functionalities (e.g. training)
• Collaborate with internal stakeholders to establish compliance for external matters (provincial boards, insurance broker)
• Collaborate with Vendor Program Manager for different internal stakeholders (Operational, Legal, Health & Safety, Quality etc.) for new client requirements
• Overview user login credentials

QUALIFICATIONS:

• A self-starter with a strong sense of ownership, high-energy, hands on, focused on optimization to meet the changing needs of the organization.
• Experience working in a multi-site environment in various provinces.
• Strong influencing skills.
• 3 – 5 years of experience in a similar position.
• Experience in the construction and/or telecommunication industry a strong asset.
• Bachelor's degree in Business Administration or other procurement related discipline.
• Creativity and innovation
• Must be bilingual (French and English) both in written and verbal communication.
• Demonstrated negotiation skills.

ABOUT TELECON GROUP

Telecon Group is a team of seasoned, innovative Professionals who are passionate about their work, committed to delighting customers and for whom health and safety is a core value. Telecon provides turnkey solutions for engineering, building, maintaining and repairing telecommunication networks that are underground, aerial, indoors and wireless. Nearly 3,200 passionate employees working across Canada provide design, installation, construction, verification and maintenance services for cabled and wireless networks. Driven by a desire to be the industry leader, we are committed to offering turnkey solutions and targeted, dedicated, superior quality services, on time and on budget, to meet our customers’ needs and requirements. Telecon Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.