Director Customer Success Jobs

OPTEL. Responsable. Agile. Innovative.

OPTEL is a global company that develops transformative software, middleware and hardware solutions to secure and ensure supply chain compliance in major industry sectors such as pharmaceuticals and food, with the goal of reducing the effects of climate change and enabling sustainable living. If you are guided, as we are, by socio-eco-environmental values and want to participate in solving the biggest challenges facing our world today, here is how you can help:

Summary

OPTEL is looking for a Director Customer Success candidate to join its Sales team.

Responsibilities

• Achieve quarterly and annual targets for ARR.
• Responsible for customer satisfaction management.
• Engage with Product and Engineering teams to help drive product strategy.
• Achieve established sales objectives based on increasing share.
• Build the business escalation process.
• Build and maintain a strong sales pipeline and forecast.
• Lead a team that develops a shared partnership plan with customers (customer outcome, join business Roadmap,…).
• Build relationships strategy to grow new business.
• Define Upsell and Renewal strategies.
• Lead and manage entire SaaS business cycles.
• Lead targeted marketing strategy.
• Establish proper account planning / mapping to identify areas of opportunity.
• Build an efficient support team to support a SaaS business.
• Define OPTEL's business value for the customer.

Skills And Qualifications Required

• Results oriented.
• Excellent customer-orientation and networking skills.
• Have a great business sense.
• Proven track-record creating successful multi-million dollar deals.
• Capacity to work under pressure and manage priorities for many simultaneous projects.
• Have initiative, resourcefulness, and rigor.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using account metrics.
• Adaptability, versatility and flexibility.
• Great communicator, able to clearly convey ideas.
• Fluent with CRM works (Preference SFC).
• Experience building a business case and delivering return on investment
• Excel in teamwork and collaborative work.
• 5 years experience managing a customer success department at an enterprise Business-to-Business (B2B) software company.
• Experience engaging with accounts in promoting a portfolio of products at C-level.
• Eager to expand the company with new sales, clients and territories.
• Traveling 20-40% of his/her time.

Benefits And Advantages

• Ability to work on site or remotely
• 50% reimbursement of the monthly RTC pass
• Organization present on several continents
• Group RRSP and TFSA with employer contribution from day one
• On-site amenities (free parking and power stations, free coffee and fruit)
• Free English and French classes for those who wish to improve their level
• Open, bright areas and ergonomic offices
• Flex hours
• Virtual health clinic and employee assistance program
• Competitive compensation
• Several committees in which you can get involved (B-Corp Committee, Social Club, SST)
• B-CORP certified company
• Group and dental insurance from day one

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