Customer Success Rep Jobs

Provide feedback to product management, engineering, and R&D teams

Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.

Create and submit knowledgebase entries to help improve customer self-service capabilities.

Previous sales engineering or technical account manager experience

Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied

Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities

Collaborate with the sales, project management and operations teams to improve the overall customer experience.

Basic knowledge of electric vehicle technology, fleet management, & charging infrastructure is a bonus.

RMA follow-ups, management of asset warranties, returns or repairs, etc.

Location: Vancouver, BC or Toronto (Remote)

Problem solving and team building skills, works effectively in both group and independent settings

Bachelor's degree in a relevant field or equivalent work experience.

Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm

Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience

Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills

Attend additional training sessions and seminars provided by the firm to achieve a higher level of success

Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Must be able to work a full-time schedule for this particular role

Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm

Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience

Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills

Attend additional training sessions and seminars provided by the firm to achieve a higher level of success

Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Must be able to work a full-time schedule for this particular role

Provide feedback to product management, engineering, and R&D teams

Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.

Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied

Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities

Excellent communication skills both verbal and written

Experience designing and supporting multilayer IP networks; routing and switching

Project Management: Strong analytical thinking, perseverance, and patience

Customer Success: Ensure that the customer experience runs smoothly by executing allocated customer playbooks on onboarding, adoption and engagement

Experience: 1+ years of experience in a customer-facing role

Education: You have completed your bachelors degree in engineering, science, communication or similar domain

Interpersonal Skills: Excellent relationship-building and interpersonal skills with the ability to be thoughtful and attentive

Being Proactive: Follow up on risks and issues and ensure proper stakeholder communication, internally and externally

Support the onboarding and account management teams by facilitating online demonstrations for all Ethoca products lines to new and existing customers

Prior experience and knowledge in a commercial or business to business customer service environment

Post-secondary studies (university or college) in business or hospitality/tourism management

Liaise with internal departments regarding issues that relate to the customer and advise the manager in a timely manner

2+ years’ experience in a customer service environment

Excellent organization skills to prioritize work in a fast paced ever changing environment

Happy to work in our office as well as one day a week from home.

You possess great interpersonal skills.

Did we mention great organizational skills?

You are available to work in the office with occasionally working from home.

Do you like to keep other people organized as well?

Are you a great communicator?

Bachelor’s degree and 3+ years account management experience managing renewals and upsells / expansion.

Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously

Introduce and support customers in gaining in depth knowledge about our systems and the effects and benefits to their business

Be the industry expert consulting the customer on best-in-class experiences

Proactively work with the customer on the rollout plan, contract adoption and ensuring they have the high value experiences live

Become a Zoovu product expert and use this knowledge to effectively guide customers towards their desired outcomes

New customer account management including customer set-up, and credit information

Knowledge of basic business sales and marketing practices

Intermediate or Advanced skill in Microsoft Excel

Knowledge of rubber/plastic products is beneficial

Familiarity with ISO quality requirements is beneficial

Strong written and verbal communication skills

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS

Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm

Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience

Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills

Attend additional training sessions and seminars provided by the firm to achieve a higher level of success

Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Must be able to work a full-time schedule for this particular role

Excellent time management skills and ability to prioritize tasks

Assist with management of customer subscriptions, marketing promotions and sales initiatives.

Other duties and responsibilities as required.

At least 2 years customer success experience using a CRM tool

Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.

Strong computer skills and the ability to adapt to different IT systems.

- Extensive experience in customer relationship management, closing deals, and developing long-term client relationships.

- Outstanding team management abilities.

- Oversee a team of managers who support all clients.

- Present to and influence potential and existing customers using excellent communication skills.

- Executive-level planning and strategizing skills.

- Develop and maintain trusted, long-term relationships with C-suite partner leaders.

Possess a Bachelor’s degree (preferred) or equivalent work experience in related field

Have strong interpersonal and communication skills

Possess advanced computer skills (Excel, Word, PowerPoint)

Have working knowledge of JDE and or Salesforce CRM would be an asset

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Leading and attending regular strategy meetings with the sales representatives to ensure strong working relationships.

Business development knowledge and, ideally, experience growing a business.

Resolving customer service related issues & contribute towards improving overall customer experience.

HR Responsibilities for the Support Department.

Manage the support database for the current software support ticketing system

Deep understanding of software businesses, including knowledge of both the subscription and license/maintenance models, hosting as well as on-premise solutions.

Knowledge of local government domain, especially Community Development processes.

Reputation for being highly organized and detail-oriented, with excellent time management skills

Maintaining relationships with clients by offering scalable account support to ensure an optimal cost-to-revenue ratio

A fully funded benefits plan, including a wellness reimbursement program

An optional parental benefits program

Understanding and managing small and midsize business related operations to gain efficiencies and continuously improve processes

Managing renewal processes to apply an adequate repricing strategy (updating agreements, managing Salesforce opportunities, etc.)

Work from Home / Remote friendly

Actively contribute to our knowledge base.

Manage a portfolio of Customer Accounts. In doing so you will:

You love customer interactions! You get excited when you see customer calls in your daily calendar.

Churn % of your client portfolio

Customer Time to First Value

Project management knowledge in accordance with the Prince II methodology,

Be a driving force in unlocking the full potential of our VMS (Vendor Management System) for our customers,

Manage the successful implementations of our cutting-edge VMS across a wide array of organisations,

You are a communicative person with knowledge of the Staffing & Recruiting market and its laws and regulations,

Knowledge of the scope and functionality of Nétive or another VMS and Salesforce is a distinct advantage,

You have excellent knowledge of the English language (spoken and written),

Ensure operations teams have been provided with processing instructions and all customer specific requirements are met

Proactively manage contract renewal process, and negotiation steps within Quantum, ensuring appropriate involvement from business development and operations

Provide support to the facility managers and executive teams while looking for new opportunities to grow the business

Post secondary education in administration or related fields

1-3 years of Administration, Account Coordinator or equivalent work experience

Strong communication and organizational skills