Customer Success Fr Jobs

As a Customer Success Manager you will:
Interact and provide information in response to customer inquiries, concerns, and requests
Utilize experience supporting software products to effectively communicate with customers
Demonstrate empathy towards customers and team members, while displaying resourcefulness and a positive attitude
Become an expert in the product and its features to better serve and guide customers
Collaborate with the product team to provide feedback and insights from customer interactions and data analytics
Facilitate and participate in customer interaction and research through interviews, usability testing, and other formats
Assist with customer onboarding and training to promote successful adoption and usage of the product
Continuously work to improve the customer experience and identify opportunities for new features and enhancements.
You’ll be a great fit if you will:
Are fully bilingual English/French at a native level
2+ years of experience working with clients or customers (this includes retail and hospitality management, software support, customer success, and sales)
Have undeniably strong work ethic - this is a demanding job and merely doing the minimum to get by will not lead to success
Have excellent time management skills
Be tech-savvy and easily learn new technology (Google apps, web apps, mobile apps)
Have strong attention to detail
Have a positive attitude which translates across all interactions (client and internal)
Be a self-starter
Bonus points if you:
Have previous retail or food service experience
Have previous experience with Zendesk and Help Center documentation
Benefits
Unlimited time off - take the time you need to rest and recharge
New laptop and annual equipment stipend
Annual company paid trip for All Hands with the entire team!