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Customer Success Team Jobs

Customer Success Associate - Remote
By iboss At Canada
Provide feedback to product management, engineering, and R&D teams
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.
Create and submit knowledgebase entries to help improve customer self-service capabilities.
Previous sales engineering or technical account manager experience
Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities
Team Success/Hr Manager
By Jayce Grayye Consulting & Recruiting At Canada
Helping with payroll, benefits, bonuses, vacation time, sick leave and overall employee contracts management.
📚Educational Benefits (Personal Mindset and Skills Growth)
Research, testing and implementation of an HR management system or software.
Understand where and how creative team members can improve their performance through improved top level management.
Full-Time & Fully Remote Opportunity
Flexible full-time working hours & additional benefits (see below)
Customer Success Coordinator Jobs
By 7Gen At Vancouver, British Columbia, Canada
Collaborate with the sales, project management and operations teams to improve the overall customer experience.
Basic knowledge of electric vehicle technology, fleet management, & charging infrastructure is a bonus.
RMA follow-ups, management of asset warranties, returns or repairs, etc.
Location: Vancouver, BC or Toronto (Remote)
Problem solving and team building skills, works effectively in both group and independent settings
Bachelor's degree in a relevant field or equivalent work experience.
Customer Success Representative Jobs
By Focus Acquisitions At Surrey, British Columbia, Canada
Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience
Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
Build valuable relationships with clients to ensure the satisfaction of the clients brand line
Must be able to work a full-time schedule for this particular role
Customer Success Representative Jobs
By United Management Group At Winnipeg, Manitoba, Canada
Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience
Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
Build valuable relationships with clients to ensure the satisfaction of the clients brand line
Must be able to work a full-time schedule for this particular role
Customer Success Associate Jobs
By iboss At Canada
Provide feedback to product management, engineering, and R&D teams
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.
Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities
Excellent communication skills both verbal and written
Experience designing and supporting multilayer IP networks; routing and switching
Customer Success Associate Jobs
By Trackunit At London, Ontario, Canada
Project Management: Strong analytical thinking, perseverance, and patience
Customer Success: Ensure that the customer experience runs smoothly by executing allocated customer playbooks on onboarding, adoption and engagement
Experience: 1+ years of experience in a customer-facing role
Education: You have completed your bachelors degree in engineering, science, communication or similar domain
Interpersonal Skills: Excellent relationship-building and interpersonal skills with the ability to be thoughtful and attentive
Being Proactive: Follow up on risks and issues and ensure proper stakeholder communication, internally and externally
Customer Success Representative Jobs
By Mastercard At North York, Ontario, Canada
Support the onboarding and account management teams by facilitating online demonstrations for all Ethoca products lines to new and existing customers
Prior experience and knowledge in a commercial or business to business customer service environment
Post-secondary studies (university or college) in business or hospitality/tourism management
Liaise with internal departments regarding issues that relate to the customer and advise the manager in a timely manner
2+ years’ experience in a customer service environment
Excellent organization skills to prioritize work in a fast paced ever changing environment
Customer Success Coordinator Jobs
By Lifestyle Home Products At Peterborough, Ontario, Canada
Happy to work in our office as well as one day a week from home.
You possess great interpersonal skills.
Did we mention great organizational skills?
You are available to work in the office with occasionally working from home.
Do you like to keep other people organized as well?
Are you a great communicator?
Customer Success Partner Jobs
By Zoovu At Toronto, Ontario, Canada
Bachelor’s degree and 3+ years account management experience managing renewals and upsells / expansion.
Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
Introduce and support customers in gaining in depth knowledge about our systems and the effects and benefits to their business
Be the industry expert consulting the customer on best-in-class experiences
Proactively work with the customer on the rollout plan, contract adoption and ensuring they have the high value experiences live
Become a Zoovu product expert and use this knowledge to effectively guide customers towards their desired outcomes
Customer Success Expert, Remote
By RBC At Toronto, Ontario, Canada
Excellent time management skills and ability to prioritize tasks
Assist with management of customer subscriptions, marketing promotions and sales initiatives.
Other duties and responsibilities as required.
At least 2 years customer success experience using a CRM tool
Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.
Strong computer skills and the ability to adapt to different IT systems.
Customer Success Director Jobs
By Red Oak Technologies Inc. At Ontario, Canada
- Extensive experience in customer relationship management, closing deals, and developing long-term client relationships.
- Outstanding team management abilities.
- Oversee a team of managers who support all clients.
- Present to and influence potential and existing customers using excellent communication skills.
- Executive-level planning and strategizing skills.
- Develop and maintain trusted, long-term relationships with C-suite partner leaders.
Customer Success Associate (Remote)
By Cardinal Health Canada At Ontario, Canada
Possess a Bachelor’s degree (preferred) or equivalent work experience in related field
Have strong interpersonal and communication skills
Possess advanced computer skills (Excel, Word, PowerPoint)
Have working knowledge of JDE and or Salesforce CRM would be an asset
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Leading and attending regular strategy meetings with the sales representatives to ensure strong working relationships.
Director, Customer Success (Equest)
By BCJobs At Victoria, British Columbia, Canada
Business development knowledge and, ideally, experience growing a business.
Resolving customer service related issues & contribute towards improving overall customer experience.
HR Responsibilities for the Support Department.
Manage the support database for the current software support ticketing system
Deep understanding of software businesses, including knowledge of both the subscription and license/maintenance models, hosting as well as on-premise solutions.
Knowledge of local government domain, especially Community Development processes.
Customer Success Analyst Jobs
By Dialogue At Montréal-Ouest, Quebec, Canada
Reputation for being highly organized and detail-oriented, with excellent time management skills
Maintaining relationships with clients by offering scalable account support to ensure an optimal cost-to-revenue ratio
A fully funded benefits plan, including a wellness reimbursement program
An optional parental benefits program
Understanding and managing small and midsize business related operations to gain efficiencies and continuously improve processes
Managing renewal processes to apply an adequate repricing strategy (updating agreements, managing Salesforce opportunities, etc.)
Customer Success Advisor Jobs
By Event Temple At Nova Scotia, Canada
Work from Home / Remote friendly
Actively contribute to our knowledge base.
Manage a portfolio of Customer Accounts. In doing so you will:
You love customer interactions! You get excited when you see customer calls in your daily calendar.
Churn % of your client portfolio
Customer Time to First Value
Customer Success Consultant Jobs
By Nétive VMS At London, Canada Metropolitan Area
Project management knowledge in accordance with the Prince II methodology,
Be a driving force in unlocking the full potential of our VMS (Vendor Management System) for our customers,
Manage the successful implementations of our cutting-edge VMS across a wide array of organisations,
You are a communicative person with knowledge of the Staffing & Recruiting market and its laws and regulations,
Knowledge of the scope and functionality of Nétive or another VMS and Salesforce is a distinct advantage,
You have excellent knowledge of the English language (spoken and written),
Director, Customer Success Jobs
By OfferFit At Canada
Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
Work closely with the OfferFit sales team to drive renewals & upsell opportunities
Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
Our customers really love working with us! Check out what they have to say about OfferFit here: https://offerfit.ai/content?type=case-study
Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
Sr. Customer Success Mgr
By Amazon At Toronto, Ontario, Canada
Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
Drive optimal program and Customer Success Manager satisfaction.
Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.
Education: Bachelor's degree or equivalent.
Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
Superior communication and presentation skills
Customer Success Engineer Jobs
By Browse AI At Canada
Experienced in working with CRMs & customer support software like Hubspot and Helpscout.
Excellent verbal and written communication skills, with strong attention to detail.
Outstanding customer service skills and the ability to build rapport with customers.
Strong interpersonal skills and the ability to work collaboratively in a team environment.
Ability to work independently and proactively manage one’s time effectively.
Experienced coding with HTML (it is a must), JavaScript, JSON, and Regex.

Are you passionate about helping customers succeed? We are looking for an experienced Customer Success Team member to join our team and help our customers reach their goals. If you have a knack for problem-solving and a drive to make a difference, this is the job for you!

Overview The Customer Success Team is responsible for ensuring that customers are satisfied with the products and services they receive. They work closely with customers to ensure that their needs are met and that they are getting the most out of their products and services. They also provide customer support, troubleshoot issues, and provide feedback to the company on customer satisfaction. Detailed Job Description The Customer Success Team is responsible for providing excellent customer service and support to customers. They must be able to effectively communicate with customers, understand their needs, and provide solutions to their problems. They must be able to troubleshoot technical issues and provide feedback to the company on customer satisfaction. They must also be able to develop relationships with customers and build trust. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to troubleshoot technical issues
• Ability to provide customer support
• Ability to develop relationships with customers
• Ability to provide feedback to the company on customer satisfaction
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or customer success
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success strategies
• Knowledge of customer service metrics
Job Experience
• Previous experience in customer service or customer success
• Experience in customer relationship management (CRM) systems
• Experience in customer success strategies
• Experience in customer service metrics
Job Responsibilities
• Provide excellent customer service and support to customers
• Troubleshoot technical issues
• Develop relationships with customers
• Provide feedback to the company on customer satisfaction
• Monitor customer satisfaction levels
• Analyze customer data and identify trends
• Develop customer success strategies
• Implement customer service metrics