(Remote) Technical Consultant Jobs

A division of Harris; Cayenta is looking for an experienced Technical Consultant to join our dynamic Cloud and Managed Services team.

This role is limited to candidates in East Coast or Atlantic time zones within Canada.

What Your Impact Will Be

• Create, update, and improve internal documentation and guides.
• Provide 24/7 on-call support rotation for Priority 1 (Critical) related incidents.
• Co-lead or support complex implementation projects on Cayenta Cloud.
• Troubleshooting/ad-hoc support (issue triage/resolution, tracking via ticketing system, etc.) and regular administration tasks (product releases, patching, updates, etc.).
• Deliver monthly reports containing key and relevant details about the system.
• System and Database Administration (SQL Server, Oracle is a big plus).
• Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained.
• Prepare and participate in knowledge transfer and training sessions with other team members and staff.
• Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment.
• Manage multiple ERP/CIS systems simultaneously as the primary or secondary consultant (On-Premises and Cayenta Cloud deployments).
• Contribute to internal projects as needed.
• Work with other members of the Managed Services team, Cayenta Customer Support, BI, and Development groups to identify and resolve problems.
• Attend daily team calls for delivery, deployment, and improvement of services.

What We Are Looking For

• Experience with TCP/IP networking in general.
• Microsoft SQL Server and Oracle administration experience.
• 3+ years of technical support, business analysis, system administration, cloud infrastructure, and/or managed services experience or education.
• Passion for providing excellent customer service and experience.
• Experience or solid knowledge of Azure.
• Hands-on experience with Docker.
• Experience using Jira, TeamSupport or equivalent.
• Experience with Apache Tomcat, Tomcat hardening, Nginx and SSL certificates.
• Experience with Storage, Disk Management, and Logical Volume Management (LVM) disk mirroring and clustering.

What Would Make You Standout

• Terraform and Ansible (or similar)
• Scripting and automation (Python, PowerShell, Shell, Azure CLI, etc.)
• Azure Solutions Architect Expert (AZ-303 & AZ-304)
• Managed Services
• Azure Security Engineer (AZ-500)
• Oracle Administration
• Kubernetes
• Project delivery on Azure
• Previous working experience in the utility industry is desirable
• Azure Administrator Associate (AZ-104)

What We Can Offer

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Remote work and more!
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards

About Us

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.