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Client Services Technical Support Consultant Jobs

Client Support Services Specialist
By BNP Paribas At Montreal, Quebec, Canada
Credit, funding and transaction limit management and oversight.
Oversee key control processes with respect to billing, risk and management reporting, at client level.
Work closely with the development teams to create and implement suite of quality Management reporting.
Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
Knowledgeable of International wires transfers, SWIFT and local clearing systems.
Technical Services Consultant Jobs
By N-able At Ottawa, Ontario, Canada
Working knowledge of OS Patch Management solutions, methodologies, and deployment
Working knowledge and hands-on experience with networking and routing technologies and protocols
Offers consultative design and configuration best practices, provide detailed product walk-throughs and effectively educate new and existing partners on product functionality.
Work with partners to assess requirements and build projects plans to achieve desired goals.
Previous technology consulting in a professional services organization, system administrator, or experience working within an MSP business in a technical capacity.
Strong Windows Server/OS experience; Linux and Mac OS experience is desirable.
Client Services Coordinator - Its - Ft Support
By Humber College At Toronto, Ontario, Canada
Maintaining technology lifecycles set by asset management
Reporting on client satisfaction, metrics and recommendations to management and team members
HDI Desktop Support Technician certification or relevant training and/or experience
Preparing and maintaining reports and documentation on technology testing, best practices, product knowledge and services
ITIL (Information Technology Infrastructure Library) Foundations certification from a recognized authority
Solid working knowledge of Microsoft 365 applications
Technical Support Consultant, Mha
By IWK Health At Halifax, Nova Scotia, Canada
Experience with Learning or Knowledge Management Systems an asset
Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination considered an asset
Post-secondary education, Bachelor’s degree in a related field or an equivalent combination of education, training, and experience required.
Minimum of 2 years’ experience in information technology applications and support.
Experience with mental health and addictions or related health care field an asset
Previous experience in data auditing/privacy processes preferred.
Consultant, Client Services Jobs
By TELUS At Toronto, Ontario, Canada
Knowledge of the area of pension or benefits administration and / or quality assurance experience will be considered an asset;
Experience Business Analyst is required
Clear knowledge of our Solution and can effectively support the team;
Participate in the analysis of requests for changes to our solution or internal processes including updates to requirement documentation;
Have a college education in a field deemed relevant;
Have a minimum of 3 years of experience;
Technical Support Consultant Jobs
By isgSearch At Greater Toronto Area, Canada

helpdesk support remote support tools, such a Teams, QuickAssist, Teamviewer, ManageEnginePlus supporting users in a Windows 10 environment, their logins AD account management, creating, ...

Client Services Coordinator, Av & Event Support - Its - Ft Support
By Humber College At Toronto, Ontario, Canada
Documenting, sharing, and maintaining a knowledge management solution.
Knowledge and experience in planning, coordinating, vendor and equipment selection, design, provisioning, and execution of Audio-Visual events
Inventory, asset, and life cycle management.
The successful candidate will possess a 3-year Diploma or Degree in Computer Science or equivalent work experience.
A minimum of five years of experience delivering event production support services and leading complex projects on an enterprise scale.
In addition, the successful candidate will possess strong planning, execution, and troubleshooting skills with audio-visual systems and IP networks.
Client Support – Energy & Esg Services
By Brightly At Calgary, Alberta, Canada
1+ year experience in client support
Outstanding interpersonal and communication skills.
Excellent client service and relationship-building skills.
Experience with MS Office suite and products such as MS Excel, MS Word and MS Powerpoint. SQL experience is an asset.
Support with ongoing maintenance of client, property, and utility account information.
Work with utility providers to maintain accurate billing and consumption data.
Technical Support Consultant Jobs
By Exan Software At Vancouver, British Columbia, Canada
Training new users remotely and on-site on best business practices, fitting their institution's needs to our software.
Gathering and documenting user and process requirements and developing workflows.
Consistently delivering exceptional service experiences with clients.
Always using active listening skills with a focus on capturing client needs, urgency, and issue details.
Consistently using soft skills in both oral and written communication.
Creating client-facing knowledge base articles from resolved support cases.
Technical Support Consultant Jobs
By COGNITO INC At Montreal, Quebec, Canada
Good command over log and real user experience monitoring tools like DynaTrace Managed ,Tealeaf, Glassbox etc.
Good problem solving and troubleshooting skills with experience on Mobile Apps environment .
Good communication and interpersonal skill is furthermost .
Good knowledge of Android and iOS operating systems to be able to understand application design for production support.
Strong API skills to support applications with an understanding of system integration, test planning, scripting, and troubleshooting.
Hands on experience on tools like Jira ,BMC remedy ,Zendesk ,Confluence etc.