Client Services Technical Support Consultant Jobs in Quebec

Credit, funding and transaction limit management and oversight.

Oversee key control processes with respect to billing, risk and management reporting, at client level.

Work closely with the development teams to create and implement suite of quality Management reporting.

Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.

Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.

Knowledgeable of International wires transfers, SWIFT and local clearing systems.

Good command over log and real user experience monitoring tools like DynaTrace Managed ,Tealeaf, Glassbox etc.

Good problem solving and troubleshooting skills with experience on Mobile Apps environment .

Good communication and interpersonal skill is furthermost .

Good knowledge of Android and iOS operating systems to be able to understand application design for production support.

Strong API skills to support applications with an understanding of system integration, test planning, scripting, and troubleshooting.

Hands on experience on tools like Jira ,BMC remedy ,Zendesk ,Confluence etc.